- Company Name
- NHS Property Services Ltd
- Job Title
- Product Analyst
- Job Description
-
**Job Title:** Product Analyst (PowerApps/M365)
**Role Summary:**
Provide second‑line support and operational analysis for Microsoft 365 and Power Platform products within a national digital team. Balance hands‑on issue resolution with proactive product improvement, ensuring stable, compliant services and measurable business value.
**Expectations:**
* Resolve complex support tickets for SharePoint, Teams, Lists, Forms, OneDrive, Power Apps, and Power Automate.
* Perform root‑cause analysis and deliver one‑time fixes while recommending long‑term solutions.
* Produce and maintain dashboards, reports, and documentation that inform product performance and user adoption.
* Collaborate with governance, technical, and end‑user stakeholders to support permissions, configuration, and lifecycle management.
* Contribute data insights for roadmap planning, change initiatives, and agile delivery cycles.
**Key Responsibilities:**
1. Monitor, triage, and close M365 and Power Platform support tickets, meeting SLA targets.
2. Manage M365 permissions, configuration, and content lifecycle; support rollout of new features.
3. Analyze recurring issues, propose and implement technical solutions, and track system performance.
4. Generate operational dashboards and reports; provide actionable insights to the Product Owner and roadmap team.
5. Create and maintain knowledge base articles, FAQs, and user guidance to aid adoption and self‑service.
6. Work with governance teams to ensure compliance, security, and data governance across the Microsoft ecosystem.
7. Participate in agile ceremonies, contributing user feedback, metrics, and improvement suggestions to the Digital & Data team.
**Required Skills:**
* Hands‑on support for Microsoft 365 (SharePoint, Teams, Lists, Forms, OneDrive) and Power Platform (Power Apps, Power Automate).
* Strong troubleshooting, root‑cause analysis, and first‑time‑fix delivery.
* Analytical ability to produce dashboards, reports, and metrics from operational data.
* Excellent communication skills for liaising with end users, governance, and technical colleagues.
* Documentation proficiency – write clear technical procedures and user‑focused guidance.
* Ability to collaborate in an agile, cross‑functional environment.
**Required Education & Certifications:**
* Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
* Relevant Microsoft certifications (e.g., Microsoft Certified: Power Platform Fundamentals, Microsoft 365 Certified: Modern Desktop Administrator Associate) are a plus but not mandatory.