SeamlessMD

About the Company

SeamlessMD provides the #1 digital patient engagement platform used by health systems to elevate the patient experience, improve outcomes and lower costs. Patients access digital care plans on their smartphones, tablets or computers and are guided through their health conditions or treatments via reminders, education and progress tracking. Providers receive alerts, monitor patients and access analytics to deliver better care. SeamlessMD is directly integrated with Epic and Cerner. Health systems such as Stanford Health Care, Rush University Medical Center and UAB Health System use SeamlessMD to improve patient satisfaction while reducing hospital length of stay, readmissions, and costs. For more information and to see SeamlessMD in action, please visit: http://www.seamless.md.

Listed Jobs

Company Name

SeamlessMD

Job Title

Bilingual Customer Success Associate (FR/EN)

Job Description

**Job Title** Bilingual Customer Success Associate (FR/EN) **Role Summary** Support health‑system customers in implementing and optimizing a digital health platform. Ensure patients and providers receive excellent support, achieve high engagement, and meet key business outcomes such as readmission reduction. **Expectations** - Drive customer renewals and attainment of business goals. - Meet engagement targets for patients and staff. - Act as a trusted advisor, fostering strong reference relationships. **Key Responsibilities** - Resolve technical issues for patients and providers in English and French. - Monitor user activity via internal dashboards; report on enrollment, activation, and engagement metrics. - Identify low‑engagement patients and proactively provide assistance. - Assist with implementation: account setup, staff training, and platform testing to align workflows with customer needs. - Prepare data for customer meetings, troubleshoot issues, and present insights. - Demonstrate professionalism in all interactions; communicate resolutions promptly. - Test new platform features before release to validate customer requirements. **Required Skills** - Fluent written and verbal communication in English and French. - Strong customer‑success and technical support aptitude. - Ability to analyze engagement data and generate actionable reports. - Experience training end‑users and conducting implementation sessions. - Proactive problem‑solving and excellent interpersonal skills. **Required Education & Certifications** - Bachelor’s degree (or equivalent experience) in healthcare, information technology, business, or related field. - Certification in customer success or related domains is a plus.

Ontario, Canada

Remote

06-11-2025