- Company Name
- Harvey Nash
- Job Title
- Senior Functional Analyst
- Job Description
-
**Job Title:** Senior Functional Analyst
**Role Summary:**
Senior analyst responsible for Passenger Information systems, focusing on Publication Channels (Train Information System, online tools, station channel EMMA). Acts as a liaison between business users and development teams, driving end‑to‑end project delivery, gap analysis, and post‑implementation support while working on‑site multiple days per week.
**Expectations:**
- On‑site presence Monday and Thursday, plus additional days as needed.
- Fluent in English (C1) and proficient in French (B2) and Dutch (B2).
- Minimum 6 years of IT analysis experience.
- Ability to work with international suppliers, including Indian partners.
**Key Responsibilities:**
- Analyze and document business processes, use cases, functional diagrams, and architectural designs.
- Conduct gap analyses, impact assessments, and propose functional solutions.
- Facilitate workshops, meetings, and status updates; maintain project documentation and change logs.
- Collaborate with developers, testers, and project managers to validate specifications and ensure requirements are met.
- Support test planning, user acceptance testing (UAT), and defect management.
- Perform project tracking, reporting, and status planning using tools such as JIRA, MS Project, and Confluence.
- Follow up on incidents, resolve problems, and ensure smooth post‑implementation support.
**Required Skills:**
- Strong functional analysis experience in Agile/SAFe environments.
- Proficiency with JIRA, Azure DevOps, Confluence, SharePoint, ServiceNow.
- Project tracking expertise (JIRA, MS Project).
- SQL query writing and SQL Server Management Studio.
- Linux command‑line navigation and basic scripting/automation.
- Vendor management, especially with foreign and Indian suppliers.
- Excellent analytical, planning, and reporting abilities.
**Required Education & Certifications:**
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- Prince2 Foundation certification (demonstrated project‑follow‑up capability).
- Language: English C1, French B2, Dutch B2.