360Learning

3 Jobs

402 Employees

About the Company

Performance-driven learning & development teams achieve business impact with 360Learning. L&D teams leverage AI and collaborative learning to pinpoint skills gaps, capture knowledge from experts, and deliver it to learners when needed most. 360Learning’s learning platform is equipped with powerful LMS automation, collaborative learning Academies, tools to create a top-notch learner experience, and an AI-powered Skills ontology to activate skills-based learning. Employees upskill, customers learn, and partners are trained—all from one place. 360Learning partners with 2,300+ companies to deliver impactful learning. Founded in 2013, the company has raised $240 million and built a team of 400+ across New York, Paris, London, and Germany. 360Learning pioneered collaborative learning, launched the first AI certification for L&D, and founded the L&D Collective community to foster knowledge sharing and relationship building.

Listed Jobs

Company Name: 360Learning
Job Title: Software Engineer
Job Description: Job Title: Software Engineer Role Summary: Develop and maintain scalable SaaS platforms for collaborative learning solutions with a focus on clean architecture and modern JavaScript technologies. Collaborate in cross-functional product squads to address complex technical challenges and improve internal knowledge sharing. Expectations: - Within 1 Month: Familiarize with platform, codebase, and team workflows; contribute to initial tasks. - Within 3 Months: Participate in product squads to innovate and refine existing features. - Within 6 Months: Advocate best practices, develop educational content, and implement tools to enhance team efficiency. - Within 12 Months: Mentor new hires, lead codebase ownership, and influence architectural decisions. Key Responsibilities: - Design, develop, and refactor full-stack features within Node.js/Vue.js/TypeScript ecosystems. - Analyze and optimize performance for high-traffic platforms (2.3M+ users). - Collaborate on cross-functional tools to maintain quality and velocity. - Document processes, share knowledge, and participate in peer reviews. - Architect scalable solutions impacting multiple teams and stakeholders. Required Skills: - Full-stack development experience with SaaS architectures and Agile methodologies. - Proficiency in JavaScript (Node.js/Vue.js) and familiarity with TypeScript. - Strong algorithmic problem-solving and clean code design principles. - Product-oriented mindset with attention to user experience and customer impact. - Collaborative communication and organizational skills. - Fluency in English (B2+). Required Education & Certifications: - Bachelor's degree in Computer Science or equivalent technical qualification. - Proven portfolio demonstrating full-stack development and clean code practices (not mandatory, but preferred).

France

Remote

07-11-2025

Company Name: 360Learning
Job Title: Technical Support Agent EMEA
Job Description: **Job Title** Technical Support Agent EMEA **Role Summary** Provide asynchronous (email‑only) technical and functional support to French and English customers across the EMEA region. Operate autonomously to resolve issues, meet SLAs/KPIs, and contribute to service excellence and product improvement. **Expectations** - **Month 1**: Complete onboarding, learn product, tools (Trello, Zendesk, Datadog), and async communication skills; begin 50 % email response volume. - **Month 3**: Handle all customer requests, maintain SLA compliance, deepen product knowledge. - **Month 6**: Identify and document bugs for R&D; serve high‑value customers as dedicated agent; refine escalation and crisis processes. - **Month 12**: Support team scaling (coach recruiting, onboard new agents), act as subject‑matter expert for escalations, propose automation and efficiency enhancements. **Key Responsibilities** - Respond to email tickets, providing clear, client‑centric solutions. - Troubleshoot technical issues using monitoring tools, APIs, and SQL queries. - Escalate unresolved problems and cooperate with R&D to resolve bugs. - Manage high‑value customer accounts independently. - Participate in process reviews, contribute to ticketing, escalation, and crisis‑management improvements. - Mentor incoming agents and assist in recruitment during team growth. **Required Skills** - ≥3 years in technical support, preferably B2B SaaS. - Fluent in French and English (US/UK). German B2 or equivalent is a plus. - Strong troubleshooting, investigative mindset, and problem‑solving abilities. - Comfortable with ticketing systems (e.g., Zendesk), monitoring platforms (e.g., Datadog), HTTP APIs, and basic SQL. - Excellent written communication tailored to a diverse audience. - Ability to thrive under pressure, multitask, and prioritize in a fast‑paced environment. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Computer Science, or related field. - Relevant industry certifications are beneficial but not mandatory.

Company Name: 360Learning
Job Title: Lead Website Software Engineer
Job Description: **Job title:** Lead Website Software Engineer **Role Summary:** Lead the technical direction and execution of the website squad, driving high‑performance, conversion‑optimized digital experiences for marketing initiatives. Act as the technical architect, mentor, and project owner, ensuring scalable, maintainable code and continuous experimentation across the marketing stack. **Expectations:** - Deliver end‑to‑end development from concept to production within each sprint. - Own the roadmap, architecture, and performance of all front‑end web projects. - Coach and evaluate squad engineers, fostering growth and best practices. - Align web strategy with marketing goals and martech integration. - Maintain continuous improvement of experimentation frameworks and tool adoption. **Key Responsibilities:** - Define technical vision, design, and architectural decisions for the website. - Build and extend experimentation, analytics, and performance monitoring systems. - Lead sprint planning, code reviews, and peer‑review processes. - Mentor developers, conduct performance reviews, and create career paths. - Coordinate integration with marketing tools (Marketo, Wistia, Chili Piper, AI‑SEO). - Collaborate with product managers and designers to deliver intuitive, elegant interfaces. - Review and audit new tools for the martech environment. - Represent the squad in tech discovery meetings and define requirements for new initiatives. **Required Skills:** - Proficient in modern JavaScript ecosystems (React/Next.js, Vite, etc.). - Strong front‑end architecture, performance, and SEO fundamentals. - Experience building and consuming REST/GraphQL APIs. - Comfortable with CI/CD, automated testing, and deployment pipelines. - Ability to translate complex technical concepts to non‑technical stakeholders. - Evidence of tech lead, mentor, or coaching experience. - Excellent leadership, communication, and collaboration skills. - English proficiency (B2+). **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or equivalent. - Relevant certifications (e.g., AWS Certified Developer, Front‑End Architect) are a plus.