Journey

About the Company

The future of luxury hospitality isn’t just about selling rooms: it’s about retailing experiences. Journey partners with hotel owners and operators to turn every guest interaction into a personalised, profitable opportunity, delivering Return on Experience. Our Hospitality Performance Platform helps luxury hotels monetise every moment, transforming each touchpoint into a revenue opportunity. It includes: -The world’s first all-in-one hotel ecommerce platform, allowing guests to book rooms, spa, dining and retail products in a single basket. - Our experience management system (formerly Premier Software) unifies activities and facilities, including spa treatments, golf, bike hire, EV charging, and more, into one central system. - Gifted, the UK’s leading hotel gift voucher platform. Journey also provides high-performing websites and digital marketing services that elevate online presence and drive commercial results. Founded in 2012, our team of around 150 hospitality and ecommerce specialists is helping shape the future of hotel retail. A Certified Google Premier Partner, Journey supports over 750 luxury hotels worldwide, including Claridge's, Beaverbrook, Calcot Collection, The BoTree, Grantley Hall, and Soneva (Maldives). Proud to be recognised across the industry: - Best Website - Hotel Marketing Association 2025 - Best Luxury Hotel & Property Booking Platform - SME News, UK Enterprise Awards 2025 - Exceptional Customer Satisfaction – Business Awards: Information Technology 2024 - Best Hotel Technology Product (100+ employees) – Boutique Hotelier Awards 2023 - Innovation in Tech – Business Awards: Travel 2023 - Innovation Award – GloucestershireLive 2023 - Finalist – Best Hotel Booking Solutions Provider, World Travel Tech Awards 2023 See what’s new on the Journey blog: journey.travel/insights

Listed Jobs

Company Name

Journey

Job Title

HR Administrator - 6 month fixed term

Job Description

Job Title: HR Administrator – 6‑Month Fixed Term Role Summary: Support daily HR operations within a fast‑growing digital‑marketing hospitality company. Maintain accurate employee records, administer onboarding and recruitment processes, manage HR documentation, coordinate benefits and compliance, and provide administrative support for payroll and HR metrics. Deliver a high‑quality employee experience throughout the lifecycle. Expectations: * 1–2 years of HR support or administrative experience (tech, agency, or high‑growth settings preferred). * Strong organisational skills, meticulous attention to detail, and discretion with confidential information. * Proficiency with HRIS platforms (Personio, HiBob, etc.) and Google Workspace. * Excellent written and verbal communication; proactive, people‑first mindset. Key Responsibilities: 1. Update and maintain HRIS (e.g., Personio) with accurate, timely employee records. 2. Administer onboarding, including right‑to‑work checks, contracts, induction planning. 3. Support recruitment administration: job postings, interview scheduling, candidate tracking. 4. Prepare and manage HR documents such as offer letters, reference checks, contract changes. 5. Coordinate employee changes (promotions, transfers, exits) and keep documentation current. 6. Respond to employee queries regarding policies, benefits, payroll processes. 7. Assist payroll preparation, liaising with finance to ensure correct data submission. 8. Maintain confidential personnel files in compliance with GDPR and data‑protection laws. 9. Track international contractor compliance and manage agreements. 10. Support wellbeing, diversity, and engagement initiatives through event coordination. 11. Prepare monthly/quarterly HR metrics and reports for stakeholders. 12. Ensure company policies and procedures are updated and accessible. Required Skills: * HRIS experience (Personio, HiBob or equivalent). * Google Workspace proficiency (Docs, Sheets, Drive, Calendar). * Strong organisational and administrative abilities. * Attention to detail and high discretion with confidential data. * Excellent communication (written and verbal). * Team‑playing attitude, proactive and people‑first. Required Education & Certifications: * Degree or diploma in Human Resources, Business Administration, or related field preferred. * HR certification (e.g., PHR, SHRM‑CP) is a plus but not mandatory.

Cheltenham, United kingdom

On site

10-11-2025