ALPHA IT CONSULTANTS PVT LTD

www.alphait.us

1 Job

17 Employees

About the Company

ALPHA IT CONSULTANTS LTD is a Company based in Mohali, India. It is subsidiary of Alpha Technologies Inc. USA. Alpha IT Consultants Pvt Ltd is provider of Managed IT Services in India.

Listed Jobs

Company Name: ALPHA IT CONSULTANTS PVT LTD
Job Title: Senior Desktop Support Analyst - Bristol, UK (WFO)
Job Description: Job Title: Senior Service Analyst – Service Desk Role Summary: Lead service desk improvements by analyzing data, automation, and incident management for Wealth IT teams. Expectations: - Proven experience in service desk/IT support with improvement focus. - Strong analytical/data interpretation skills. - ITSM/ITIL framework knowledge. - Hands-on ServiceNow or similar ITSM platforms. - Automation/scripting exposure. - Stakeholder communication and project management. Key Responsibilities: - Analyze incident/request data to identify trends and performance gaps. - Drive automation and self-service tools to resolve high-volume, low-value tasks. - Manage incidents to resolution while maintaining SLAs and business continuity. - Collaborate with IT teams to align improvement initiatives. - Mentor junior analysts in data-driven problem-solving methodologies. Required Skills: - Advanced data analysis and reporting (e.g., Power BI). - ITSM/ITIL framework proficiency. - ServiceNow platform experience. - Automation tool implementation (e.g., workflow management, scripting). - Cross-functional communication and stakeholder alignment. Required Education & Certifications: - Bachelor's degree in IT, Computer Science, or related field. - ITIL certification preferred.

Bristol, United kingdom

On site

Senior

10-11-2025