Fuze Logistics Services Inc

2 Jobs

125 Employees

About the Company

At the crossroad of experience and technology. Our team blends decades of industry expertise with the next generation of logistics leaders. We combine traditional values with innovation and continuously push the limits of traditional logistics. Our innovative supply chain solutions help our clients thrive in a rapidly evolving marketplace.

Listed Jobs

Company Name: Fuze Logistics Services Inc
Job Title: Logistics Sales Executive - 3PL Industry - Montreal Office
Job Description

Company Name: Fuze Logistics Services Inc
Job Title: Customer Service Agent (Ocean Import/Export)
Job Description: **Job Title:** Customer Service Agent (Ocean Import/Export) **Role Summary:** Deliver high‑quality customer support for ocean freight import/export operations, coordinating with carriers, managing documentation, invoicing, and issue resolution to maintain client satisfaction. **Expectations:** - 1–2 years of experience in ocean import/export logistics. - Proactive, reliable, tech‑savvy, accountable. - Excellent written and verbal communication in English; French language skills are an asset. - Strong organizational and time‑management abilities. **Key Responsibilities:** - Respond to customer and carrier inquiries via phone and email. - Coordinate freight forwarding needs, ensuring timely resolution of issues. - Prepare, verify, and dispatch export documents; submit bill‑of‑lading instructions to carriers. - Issue and approve customer and carrier invoices. - Provide proactive updates to clients regarding shipment status. - Negotiate rates and offer strategic logistics solutions. - Resolve shipment delays or damages. - Maintain accurate customer information in the database. **Required Skills:** - Knowledge of ocean freight processes and documentation. - Proficiency with CRM and logistics software. - Strong communication, negotiation, and customer‑service skills. - Detail‑oriented, organized, and able to manage multiple tasks simultaneously. **Required Education & Certifications:** - High‑school diploma or equivalent. - Relevant logistics or freight forwarding certification preferred (e.g., BLS, CPC, or equivalent).