- Company Name
- Accenture
- Job Title
- ServiceNow Technical Implementation Specialist
- Job Description
-
**Job title**
ServiceNow Technical Implementation Specialist
**Role Summary**
Lead the design, development, testing, and deployment of ServiceNow solutions across multiple modules (ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management, Platform/Integration, Portal/UI, GRC). Act as the technical expert on client engagements, ensuring successful delivery of custom applications and integrations while maintaining service quality and best practices.
**Expactations**
- Deliver high‑quality ServiceNow implementations on schedule and within scope.
- Maintain current ServiceNow certifications and continuously update technical knowledge.
- Communicate effectively with English‑speaking stakeholders and cross‑functional teams.
- Proactively identify enhancement opportunities and provide ongoing support.
**Key Responsibilities**
- Conduct gap analyses and assessments to determine the delta between current and desired environments.
- Design, build, test, and implement ServiceNow solutions tailored to client needs.
- Install and configure ServiceNow infrastructure environments and demo platform capabilities.
- Collaborate with Project Managers, Solution Architects, and Process Consultants on project planning and deliverables.
- Provide support for existing ServiceNow deployments, recommend enhancements, and monitor performance.
- Document solution designs, configurations, and integration points.
**Required Skills**
- ≥4 years designing, developing, testing, and implementing ServiceNow solutions.
- ≥4 years of JavaScript, AngularJS, HTML/CSS or related application development.
- 2+ years custom application development on the ServiceNow platform.
- Advanced expertise in ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC modules.
- Proficiency with ServiceNow Development APIs and LDAP integration.
- Excellent written and verbal communication in English.
**Required Education & Certifications**
- Bachelor’s degree in a related field or completion of an accredited college program.
- Current ServiceNow Certified System Administrator certification.
- At least one additional ServiceNow Certified Implementation Specialist designation (e.g., ITSM, ITOM, or other module).
- Eligibility for a Reliability Clearance.