East West Railway Company

About the Company

East West Rail is building a better-connected future for the communities between Oxford, Milton Keynes, Bedford and Cambridge. The new railway is being designed to make everyday journeys easier – linking people with schools, public services, jobs and each other. It will open up new opportunities for more people to live where life works for them, with improved access to new homes in vibrant, well-connected communities. By working hand-in-hand with local communities, industry partners, Network Rail and the Department for Transport, we’re developing a railway that reflects the needs of the people who’ll use it for generations to come. Together, we’re focused on creating long-term benefits for the region. Unlocking its potential as a global centre for life sciences and innovation, East West Rail supports sustainable, inclusive economic growth – benefiting those who live and work locally, as well as further afield.

Listed Jobs

Company Name

East West Railway Company

Job Title

IT Support Executive

Job Description

Job title: IT Support Executive Role Summary: Deliver end‑to‑end IT support, including the installation, configuration, and maintenance of hardware, software, operating systems, and cloud services. Manage the service desk, troubleshoot issues, and ensure efficient operation of the ICT infrastructure. Expactations: Provide timely, high‑quality technical assistance to users; maintain current expertise in Microsoft 365/O365, Azure, and related technologies; adhere to ITIL/ITSM processes; collaborate effectively with internal teams and third‑party vendors. Key Responsibilities: - Install and configure IT hardware, software, OS, and applications. - Offer remote and face‑to‑face user support. - Operate and monitor infrastructure and cloud services. - Develop and maintain support standards and documentation. - Manage the service‑desk platform, prioritise tickets, and update stakeholders. - Escalate and resolve hardware and software faults with vendors. - Test, validate, and deploy fixes before widespread deployment. - Ensure compliance with health and safety, cost‑control, and quality systems. - Foster strong user and partner relationships. Required Skills: - Proven IT support and service desk experience in a medium‑scale environment. - Expertise in Microsoft 365/O365, Windows, Office, and Azure cloud services. - Strong troubleshooting skills for hardware, software, OS, and network issues. - Excellent customer service, communication, and interpersonal abilities. - Ability to work in a fast‑paced, complex setting. - Familiarity with ITIL/ITSM best practices and change management. - Self‑management, prioritisation, and time‑management capabilities. - Commitment to safety and cost‑effectiveness. Required Education & Certifications: - Minimum bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. - Microsoft Azure Fundamentals or Azure Administrator certification; Microsoft 365 Certified: Modern Desktop Administrator preferred.

Milton keynes, United kingdom

Hybrid

04-11-2025