Winnow

About the Company

Winnow was founded with a simple belief that food is too valuable to waste. Winnow develops technology used by a growing number of organizations to cut food waste in their operations. Our digital tools provide data to drive improvements in kitchen production processes and to help cut food waste in half, saving money and reducing environmental footprint at the same time.

Listed Jobs

Company Name

Winnow

Job Title

Customer Success Manager (fluency in Italian required)

Job Description

**Job Title:** Customer Success Manager (Italian & English) **Role Summary:** Drive the successful adoption and ongoing performance of Winnow’s food‑waste reduction technology by onboarding new clients, managing implementation, and ensuring long‑term satisfaction and expansion across the hospitality sector. **Expectations:** - Deliver early‑stage pilots that transition into full‑scale deployments at national and international levels. - Achieve high client adoption and usage, leading to measurable waste reductions and cost savings. - Maintain strong relationships with key stakeholders, acting as the primary point of contact for all business‑critical issues. - Identify opportunities for process improvement and scalability within client operations and internal workflows. **Key Responsibilities:** - Onboard and implement Winnow solutions for new customers, coordinating cross‑functional teams (sales, engineering, support). - Manage the end‑to‑end implementation lifecycle, ensuring timely delivery and client readiness. - Provide ongoing business reviews, value‑coaching, and performance insights to drive continuous improvement. - Escalate and resolve operational issues, documenting root causes and preventive actions. - Collaborate with product, data, and engineering teams to refine features and support client success. - Track and report on key success metrics (user adoption, waste reduction, cost savings). - Contribute to the development and refinement of processes, systems, and controls that enable scalable growth. **Required Skills:** - Fluency in Italian and English (verbal & written). - Proven experience in customer success, onboarding, or implementation within a SaaS or IoT environment. - Strong project management, organizational, and stakeholder‑management skills. - Analytical mindset with ability to interpret data, generate insights, and recommend actions. - Excellent communication and presentation abilities, capable of influencing leaders. - Ability to thrive in a fast‑moving, purpose‑driven environment. **Required Education & Certifications:** - Bachelor’s degree in Business, Engineering, or related field. - Certifications in Customer Success (e.g., Customer Success Association), Project Management (PMP, PRINCE2), or related disciplines are desirable.

London, United kingdom

Hybrid

04-11-2025

Company Name

Winnow

Job Title

Customer Success Manager (fluency in Spanish required)

Job Description

**Job Title** Customer Success Manager (Spanish & English) **Role Summary** Own the end‑to‑end customer journey for a food‑waste reduction technology platform, ensuring rapid onboard, successful implementation, and sustained user adoption across hospitality, education, and retail segments. Drive measurable outcomes of 50‑70 % waste reduction and client profitability improvements while collaborating with Sales, Product, and Operations to iterate on service delivery. **Expectations** - Achieve high NPS and retention rates for the segment. - Translate platform capabilities into tangible waste‑savings for each client. - Scale onboarding processes to support national and international deployment. - Provide bilingual support and training in Spanish and English. - Act as advocate for client needs within the organization. **Key Responsibilities** - Lead onboarding of new customers: requirement gathering, implementation planning, and deployment. - Deliver training and enablement workshops to kitchen staff, managers, and technical teams. - Monitor system usage, KPI metrics, and trigger interventions to prevent churn. - Conduct quarterly business reviews, reporting waste‑reduction and ROI to stakeholders. - Coordinate cross‑functional support (Sales, Product, Finance, Operations) for client success. - Capture and prioritize user feedback to inform product roadmap. - Maintain accurate, up‑to‑date documentation in CRM and knowledge base. **Required Skills** - Fluency in Spanish and English; strong written and verbal communication. - Proven customer‑success or account‑management experience with SaaS or tech solutions. - Project management skills; ability to manage multiple concurrent customer deployments. - Analytical mindset: comfortable working with dashboards, KPI tracking, and data‑driven insights. - Stakeholder management: liaison between customers and internal teams. - Problem‑solving orientation; persistence in turning challenges into opportunities. **Required Education & Certifications** - Bachelor’s degree in Business, Technology, Engineering, or related field, or equivalent professional experience. - Certifications in Customer Success (e.g., ClientSuccess.org CSPO) or relevant project‑management credentials are preferred.

London, United kingdom

Hybrid

04-11-2025