- Company Name
- Installation Made Easy, Inc.
- Job Title
- National Accounts Manager - Canada
- Job Description
-
**Job title**: National Accounts Manager – Canada
**Role Summary**
Lead the performance and growth of assigned Retailer/Manufacturer accounts in the home‑improvement software service sector. Owner of account success, collaborating across internal functions and external partners to drive revenue, margin, and partner satisfaction.
**Expectations**
• 5+ years in account management, sales, or project management in a B2B environment.
• Bachelor’s degree in business, project management, sales, or related field.
• Proven ability to develop and execute strategic plans, manage multiple initiatives, and communicate effectively with senior leadership.
**Key Responsibilities**
1. Develop and implement strategies to increase program performance, identify performance gaps, and report on metrics to partner leadership.
2. Serve as project manager for onboarding of new providers: schedule go‑live events, monitor progress, and deliver training.
3. Act as primary contact for Retailer/Manufacturer and National Provider account matters, ensuring timely resolution of escalated issues.
4. Communicate monthly account performance and initiative progress to operations and senior management.
5. Design, refine, and automate internal processes to improve efficiency for both the company and partners.
6. Review, approve, and manage provider field support requests (store additions/removals, coverage changes, training needs, contact updates).
**Required Skills**
- Strategic thinking and data‑driven decision making.
- Project management (schedule creation, monitoring, training execution).
- Strong written and verbal communication, including executive‑level presentations.
- Stakeholder management across multiple functional teams (Compliance, Licensing, Call Center, Customer Solutions, IT).
- Exceptional organizational and multi‑tasking abilities.
- Problem‑solving and sound judgment.
**Required Education & Certifications**
- Bachelor’s degree in business management, project management, sales, or related discipline.
- 5+ years of related experience in account management, sales, or project management.
- Certifications in project management (PMP, Prince2, or equivalent) preferred but not mandatory.
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