CoreSphere, LLC

www.coresphere.com

4 Jobs

65 Employees

About the Company

CoreSphere is a customer-focused Salesforce and ServiceNow implementation partner of choice with over 20 years of experience transforming private and public sector agencies into high-performing, cloud-enabled enterprises. CoreSphere is the Prime for 95% of our engagements; we help organizations leverage automation, analytics, and intelligent insights to achieve measurable business outcomes. One of the only small businesses to achieve Summit Partnership status with Salesforce, CoreSphere has deep expertise in delivering cloud-based implementations that empower clients to transform their operations through the Salesforce, Force.com, and Public Sector Solutions platforms. Our team integrates AI-driven solutions within Agentforce to enhance customer engagement, streamline workflows, and enable smarter, data-informed decision-making. As an experienced Salesforce Sales, Services, and Public Sector Partner, we have successfully completed over 80 large-scale IaaS, PaaS, and SaaS implementations. CoreSphere has also developed a robust, comprehensive client and case management accelerator built on the Salesforce Platform. Tailored for Health and Human Services agencies and their network of providers and partners, CareSphere offers a scalable solution for child welfare, refugee support, behavioral health, case management, financial assistance, and other social services programs. Deployed in over 7 states and counting, CareSphere is improving the efficacy and efficiency of service delivery across the country. Since our founding in 2003, we have implemented innovative solutions for clients including BEP, GPO, DC DBH, the States of MD, Travis County TX, ND, MT, MA, WA, the TREAS, GSA, USCIS/DHS, FDA, CMS, HUD, the Dept of Edu, SEC, the Dept Commerce, CFPB, CDFI, the Dept Veterans Affairs, and NRC. At CoreSphere, our primary focus is on providing outstanding, AI-powered solutions across our core capabilities.

Listed Jobs

Company Name: CoreSphere, LLC
Job Title: Salesforce Developer
Job Description: **Job Title:** Salesforce Developer **Role Summary:** Software developer specializing in Salesforce platform solutions. Owns end‑to‑end development, from requirement analysis to deployment and support. Operates independently in a remote, high‑velocity environment, collaborating with clients and cross‑functional teams. **Expectations:** - Deliver fully functional, high‑quality Salesforce applications within project timelines. - Maintain and extend existing solutions, ensuring alignment with best practices and security standards. - Communicate progress, risks, and solutions clearly to stakeholders and clients. **Key Responsibilities:** - Design and develop custom objects, Lightning components (LWC/Aura), Apex classes, triggers, Visualforce pages, and Flow logic. - Build and maintain CI/CD pipelines (SFDX, Salesforce CLI, VS Code) for automated testing and deployment. - Perform fit‑gap analysis, translate business requirements into Salesforce design and solutions. - Create and manage API integrations (JSON/XML) between Salesforce and external systems. - Conduct operational support, bug fixes, and enhancements; provide end‑user troubleshooting. - Assess risks, propose mitigations, and communicate impacts across project channels. - Thrive in agile teams, participating in sprints, stand‑ups, reviews, and retrospectives. **Required Skills:** - 8+ years overall Salesforce experience; 5+ years as a mid‑level developer in enterprise programs. - Proficient in Apex, Lightning Web Components, Aura, Visualforce, Flow, Approval Processes, Email Alerts, and communication templates. - Expertise in SFDX, Salesforce CLI, Visual Studio Code, Git/Bitbucket. - Experienced with JSON/XML Web Services integration. - Strong verbal and written communication. - Agile methodology experience. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, Finance, Business Management, or related STEM field. - Salesforce Certified System Administrator. - Salesforce Certified Platform Developer I and/or II. - U.S. citizenship required; able to pass federal background investigation.

Company Name: CoreSphere, LLC
Job Title: ServiceNow Lead Technical Consultant
Job Description: **Job Title** ServiceNow Lead Technical Consultant **Role Summary** Lead the design, development, and support of ServiceNow Customer Service Management (CSM) solutions for a federal client. Manage technical tasks, collaborate with stakeholders, and ensure high‑quality, on‑time delivery of CSM enhancements and integrations. **Expectations** - Deliver on‑time, on‑budget projects while maintaining high customer satisfaction. - Maintain compliance with FedRAMP/FISMA and client contractual policies. - Work 100 % remote with effective virtual communication and documentation. **Key Responsibilities** - Plan, estimate, and execute CSM configuration and custom development (UI Policies, Business Rules, Script Includes, etc.). - Design and deploy enhancements (Case Management, Agent Workspace, Playbooks, Knowledge Management, SLAs, Omni‑Channel workflows). - Build and maintain data models (accounts, cases, channels). - Automate routing and lifecycle workflows using Flow Designer and Script Includes. - Integrate CSM with external systems via REST/SOAP APIs, IntegrationHub spokes, or custom code. - Perform upgrades, defect resolution, and backlog grooming. - Support testing (write test scripts, UAT support, issue troubleshooting). - Communicate status, manage change requests, and contribute to continuous process improvement. **Required Skills** - 3–5+ years of ServiceNow platform development, 2+ years specifically with CSM. - Proficient in JavaScript, Glide APIs, Flow Designer, and API integration. - Experience with Service Portal, UI Builder, or Workspace configuration. - Strong understanding of agile (NowCreate) and waterfall SDLC. - Excellent communication, documentation, and stakeholder coordination. **Required Education & Certifications** - Bachelor’s degree in Computer Science or related field. - ServiceNow Certified System Administrator (CSA). - Certified Application Developer (CAD). - ServiceNow CSM Micro‑Certification (preferred). ---

Company Name: CoreSphere, LLC
Job Title: Sr. Salesforce Business Analyst
Job Description: Job Title: Sr. Salesforce Business Analyst Role Summary: Lead end‑to‑end Salesforce initiatives for complex, enterprise‑level public sector solutions (PSS). Translate stakeholder needs into actionable requirements, oversee development, testing, UAT, and training, and drive adoption and continuous process improvement across Salesforce platforms. Expectations: Deliver high‑quality solutions within Agile framework, manage stakeholder communication, ensure compliance with Salesforce best practices, and serve as subject matter expert for new product implementations. Key Responsibilities: - Act as primary liaison between business stakeholders and technical teams throughout project lifecycle. - Facilitate requirements workshops and produce detailed User Stories, Use Cases, and Business Requirements. - Evaluate current workflows, identify inefficiencies, and propose optimization solutions. - Participate in Agile ceremonies (daily Scrums, Sprint Planning, Reviews, Retrospectives); groom backlog, resolve impediments, and maintain deliverable quality. - Design Test Plans, create Test Cases, conduct solution testing, and lead UAT sessions with stakeholders. - Develop training materials and deliver end‑user training sessions to ensure successful adoption. - Own new Salesforce product implementations, configure environments, and conduct demos. - Collaborate with project managers to align client expectations and maintain clear communication. Required Skills: - Excellent written, verbal, and listening communication. - Strong analytical and detail‑oriented approach. - Ability to manage multiple tasks in a team environment. - Experience with Salesforce sandboxes, production governance, and adherence to Salesforce.com best practices. - Proficient in JIRA, Confluence, Microsoft Office Suite, Visio, Lucidchart, SharePoint. Required Education & Certifications: - Bachelor’s degree in Engineering, Computer Science, Business, or related field. - 5+ years business analysis experience with full‑cycle Salesforce implementations. - 5+ years configuring Sales, Service, Community Clouds and/or custom Salesforce apps. - Salesforce Administration Certificate (required). - Salesforce Business Analyst Certificate (desirable). - Salesforce Public Sector Consultant certificate (highly desirable). ---

Company Name: CoreSphere, LLC
Job Title: ServiceNow Developer
Job Description: Job title: ServiceNow Developer Role Summary: Senior ServiceNow Technical Consultant/System Administrator responsible for operation, maintenance, and enhancement of a FedRAMP‑certified ServiceNow platform for a U.S. federal agency. The role supports full agile/ITIL lifecycles, including release planning, development, testing, deployment, and post‑production hyper‑care across ITSM, ITAM, WSD, FSM, ITOM, IRM, HRSD, VRM, Discovery, Performance Analytics, Nuvolo, and custom applications. Expectations: - Deliver high‑quality configuration, customization, and development within agreed timelines and budgets. - Consistently meet client expectations and maintain high satisfaction levels. - Demonstrate strong business acumen, technical competence, and effective stakeholder communication. Key Responsibilities: - Lead Agile sprint planning, backlog grooming, user story creation, and solution roadmap development. - Design, configure, and customize web applications and custom ServiceNow modules. - Develop, test (unit, SIT, PT, UAT), and deploy scripts, APIs (REST/SOAP), and integrations (LDAP, data integration tools). - Manage release cycles, including change, patch, and platform upgrade activities. - Create Knowledge Base Articles, documentation, demos, and provide end‑user training. - Resolve bugs, conduct root‑cause analysis, and implement enhancements. - Coordinate production deployments, post‑production hyper‑care, and periodic sub‑production refreshes. - Collaborate with PMs, Lead TC, BPCs, SMEs, and other stakeholders to align solutions with business objectives. Required Skills: - ServiceNow Certified Application Developer (CAD). - 3–5 years of ServiceNow technical development and O&M experience across multiple application suites (minimum three). - 3–5 years of JavaScript programming; proficiency in HTML, CSS, jQuery, SQL, and at least one scripting language (Python/Perl). - Experience with REST/SOAP APIs, LDAP, and automated test script creation. - Knowledge of ITIL v3/ITIL Foundation and Agile/Scrum methodologies. - Strong communication, presentation, and interpersonal skills. - Proficiency with Microsoft Office and ServiceNow reporting tools. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, or related IT discipline. - ServiceNow Certified Application Developer (CAD). - (Preferred) Master’s degree, Certified Implementation Specialist (CIS), ITIL v3 Foundation, and additional certifications in relevant ServiceNow modules.