Assent

About the Company

Assent is the leader in supply chain sustainability management solutions. With more than a decade of experience, Assent is specifically focused on complex manufacturers, a subset of manufacturers in the industrial equipment, electronics, medical device, aerospace/defense and automotive verticals whose products have a long design cycle and shelf life. More importantly, with thousands of parts making up a single product — and equally as many supplier partners across their global supply chain — complex manufacturers have extreme supply chain sustainability requirements. The Assent solution blends the SaaS technology platform with managed services and its world-class Regulatory Team of subject matter experts who keep customers ahead of compliance and regulatory changes across the globe. Assent’s customers use our solutions across product compliance, trade compliance and ESG to capture, track, report on and manage supply chain compliance and sustainability performance of their suppliers. Assent is on a mission to make the supply chains of complex manufacturers deeply and durably good by helping them see deeper into their supply chains, be smarter with powerful data, and grow better to seize market opportunities.

Listed Jobs

Company Name

Assent

Job Title

Italian- Customer Success Manager: Program Specialist

Job Description

**Job Title** Customer Success Manager – Program Specialist (Italian) **Role Summary** Drive the successful implementation, adoption, and continuous improvement of sustainability programs for registered customers. Act as trusted advisor throughout the customer lifecycle, ensuring health metrics, retention, and revenue growth. **Expectations** - Own end‑to‑end delivery of assigned compliance programs. - Maintain high customer satisfaction and lifetime value. - Collaborate cross‑functionally (Platform Ops, Product, Professional Services, Sales). - Provide strategic insight to customers and internal stakeholders. **Key Responsibilities** - Build and nurture enduring relationships with customers, serving as a strategic partner. - Define, refine, and execute customer compliance programs from kickoff to completion, in partnership with Program Support teams. - Manage booked business, monitoring customer health, adoption, and performance KPIs. - Lead executive business reviews, program reviews, and strategic planning sessions. - Identify gaps, recommend enhancements, and drive continuous improvement of program metrics and supply‑chain responsiveness. - Collaborate with Professional Services for quality product configuration and regular progress check‑ins. - Support renewal processes with the Sales team to meet or exceed renewal targets. - Deliver special projects that improve the customer success workflow. - Act as a peer coach for onboarding new team members. - Coordinate user permissions on the Assent platform with Platform Operations. - Advocate client needs to Product Management for product and process improvements. - Record accurate, up‑to‑date communications in the CRM. - Ensure compliance with corporate security and operational procedures. **Required Skills** - Native/Fluent Italian speaking and written; additional language proficiency is an asset. - Strong oral and written communication, tactful and concise. - Minimum 3 years of experience in customer success, project management, consulting, or related fields. - Consultative customer management and project planning expertise. - Experience in SaaS/technology environments; familiarity with sustainability or supply‑chain context preferred. - Intermediate regulatory knowledge relevant to compliance programs. - Ability to analyze data, derive insights, and translate findings into action. - Cross‑functional collaboration and stakeholder management. - Self‑motivated, highly organized, attention to detail, and proactive in problem‑solving. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Supply Chain, Environmental Sustainability, Information Systems, or related discipline. - Professional certifications (e.g., Certified Customer Success Manager, PMP, CSPO) are a plus but not mandatory.

London, United kingdom

Remote

Junior

16-11-2025