- Company Name
- Brinkman Construction
- Job Title
- Junior Systems Administrator
- Job Description
-
Job title: Junior Systems Administrator
Role Summary
Provide day‑to‑day support and maintenance of on‑premises and cloud IT systems, including user account management, network equipment, and Microsoft 365 services. Resolve escalated technical issues, document work, collaborate on infrastructure projects, and enforce IT security practices.
Expectations
- Deliver timely, professional IT support to local and remote users, meeting SLAs.
- Escalate complex problems to senior staff when needed.
- Maintain accurate records in the helpdesk system.
- Participate in infrastructure upgrades, patching, and backup/recovery tasks.
- Adhere to ITIL change management guidelines and security policies.
- Continuously learn and apply automation, governance, and best practices.
Key Responsibilities
- Resolve helpdesk tickets and provide first‑line support.
- Manage Active Directory accounts, permissions, and Group Policy settings.
- Administer Microsoft 365 (Azure AD, SharePoint, Teams, Exchange, security).
- Install, configure, and maintain network hardware (routers, switches, firewalls, Wi‑Fi).
- Support Windows Server environments, virtualization, and remote desktop services.
- Perform server backups, recovery drills, and routine maintenance.
- Assist with server upgrades, patch management, and performance monitoring.
- Develop and update IT documentation and training materials.
- Collaborate with senior administrators on security initiatives and IT governance.
Required Skills
- Proficiency in Windows Server, Active Directory, Group Policy, PowerShell, and Remote Desktop Services.
- Experience with Microsoft 365 administration (Teams, SharePoint, Exchange) and Azure.
- Knowledge of networking fundamentals, VPN, TCP/IP, and basic firewall concepts.
- Familiarity with virtualization platforms (VMware, Hyper‑V, or similar).
- Ability to use helpdesk software (e.g., ServiceNow, JIRA Service Desk).
- Strong troubleshooting, analytical, and problem‑solving skills.
- Excellent written and verbal communication; customer‑service oriented.
- Team player with a proactive, detail‑oriented attitude.
- Willingness to learn automation, deployment scripting, and IT governance.
Required Education & Certifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1–3 years of systems or network support experience.
- 5 years of IT help‑desk experience.
- Valid IT certifications such as Network+, ITIL Foundation, CompTIA A+, or CompTIA Security+ are considered assets.
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