Prestige Career Solutions

1 Job

1 Employees

About the Company

Our mission at Prestige Career Solutions is to empower companies and professionals by connecting them with opportunities that unlock their fullest potential. We want to build meaningful relationships, drive careers forward, and create a positive impact by matching exceptional talent with inspiring organizations. We specialize in Healthcare, Tech, Accounting & Logistics. Also, we pride ourselves in end to end recruitment services; providing job postings, sourcing top talent, utilizing our internal systems to screen candidates thoroughly.

Listed Jobs

Company Name: Prestige Career Solutions
Job Title: Customer Onboarding Specialist
Job Description: Job title: Customer Onboarding Specialist Role Summary: Facilitate the onboarding process for new professional tax preparer customers, ensuring smooth software setup, data migration, and early adoption support while performing internal onboarding tasks for new hires. Expactations: Deliver a seamless onboarding experience that promotes customer satisfaction and retention; maintain accurate onboarding records; manage multiple tasks concurrently; represent the company professionally in all customer interactions. Key Responsibilities: • Guide customers through software installation, account creation, and EFIN documentation upload. • Assist with data migration from previous tax platforms. • Serve as the primary contact during early adoption, providing instructions, resources, and updates via phone, email, and web tools. • Coordinate pre‑employment paperwork and benefits enrollment for new hires. • Schedule and conduct training sessions for incoming employees. • Ensure compliance with internal policies and documentation standards. • Maintain organized onboarding documentation and system entries. Required Skills: • Strong written and verbal communication. • Excellent organizational and multi‑tasking abilities. • Detail‑oriented with high attention to accuracy. • Proficiency in customer service and technical assistance. • Ability to work independently and collaboratively. Required Education & Certifications: • Bachelor’s degree in Business Administration, Human Resources, or related field. • Minimum 3 years’ experience in customer service, onboarding support, software assistance, or administrative coordination.