- Company Name
- Ontario Veterinary Medical Association
- Job Title
- Coordinator, Donor Operations
- Job Description
-
**Job title:** Coordinator, Donor Operations
**Role Summary:**
Oversee and streamline donor, grant, and financial operations to ensure accurate process flow, data integrity, and high‑quality service to donors and veterinary partners. Acts as a central connector across teams to support continuous improvement and efficient workflow execution.
**Expectations:**
- 5–7 years experience in donor‑services, nonprofit operations, financial administration or related field.
- Detail‑oriented, self‑motivated, and able to manage multiple cross‑functional tasks with discretion.
- Strong communicator with proven stakeholder service skills.
**Key Responsibilities:**
- Manage full donation lifecycle: intake, receipts, reconciliation, and reporting using DonorPerfect; oversee configuration, import templates, and data integrity.
- Coordinate with external accounting partner; complete monthly credit‑card reconciliations, prepare bank deposits, and maintain audit‑ready financial records.
- Administer online payment platforms (Stripe, PayPal, CanadaHelps, Benevity) ensuring correct data mapping and completeness.
- Issue tax receipts and compile consolidated annual receipting in compliance with CRA regulations.
- Drive continuous improvement of donation workflows – automate repetitive tasks, enhance imports, and increase data accuracy.
- Serve as primary contact for donors and veterinary clinics: respond to inquiries, provide stewardship documents, and conduct phone/audio support.
- Document and refine SOPs; track granting, donor, and campaign cycles; coordinate cross‑team task management.
- Coordinate internal contributions for newsletters, donor stories, and impact communications.
- Support in‑person and virtual events (Farley Foundation, OVMA) ensuring operational excellence.
- Guide veterinary clinics through eligibility, application steps, and program expectations; process grants, maintain calendar, and prepare impact reports.
- Collect and assemble impact stories and data to bolster donor engagement and program strategy.
**Required Skills:**
- Proficiency with donor CRM/database systems (DonorPerfect, Raiser's Edge, Salesforce): imports, configuration, and data integrity.
- Financial administration: credit‑card reconciliation, bank deposit processing, tax receipt issuance, audit readiness.
- Grant administration and partner relationship support.
- Workflow design, SOP development, and cross‑functional coordination.
- High‑level stakeholder service skills (phone, email, written correspondence).
- Data accuracy, quality assurance, and documentation.
- Initiative, analytical problem‑solving, and process‑improvement mindset.
- Strict confidentiality and discretion with sensitive financial and donor information.
- Familiarity with online donation platforms (Stripe, PayPal, CanadaHelps, Benevity).
**Required Education & Certifications:**
- Bachelor’s degree in business administration, accounting, nonprofit management, or equivalent combination of relevant experience.
- Knowledge of charitable bookkeeping is an asset.
- Certification such as CFRE or similar is optional.