White Cup

www.whitecupsolutions.com

1 Job

61 Employees

About the Company

White Cup CRM + BI makes it easy for your entire customer-facing team to prioritize outreach and collaborate to increase revenue. Business intelligence dashboards transform raw data from your ERP into a clear picture of your customers, sales, operations and opportunities. And with AI features that help your team recommend the perfect products at the right time, it's easy to see why White Cup is trusted by over 850 customers.

Listed Jobs

Company Name: White Cup
Job Title: Customer Success Manager
Job Description: **Job title:** Customer Success Manager **Role Summary:** Drive customer adoption, renewal, and revenue retention for B2B SaaS clients in the distribution industry. Own a portfolio of 100 accounts ranging from $15M to $500M, ensuring adoption milestones, ROI, and renewal success through consultative engagement and data‑driven insight. **Expectations:** - Manage end‑to‑end customer lifecycle from onboarding to renewal. - Generate predictable renewals, achieve high net revenue retention, and minimize churn. - Persuade executive stakeholders, communicate value, and secure $100k+ ARR renewals. **Key Responsibilities:** - Serve as primary contact, build consultative relationships with operational champions and executives. - Conduct regular business reviews, highlight outcomes, identify expansion opportunities. - Lead renewal cycles, articulate value, uncover risks, and drive on‑time renewals. - Maintain data‑driven customer health dashboards, renewal forecasts, and risk metrics. - Analyze usage patterns, surface risks, and improve renewal predictability. - Advocate for customer needs to product, support, and leadership teams. - Keep customer‑facing documentation and resources current. **Required Skills:** - 4+ years in B2B SaaS Customer Success with proven adoption and renewal track record. - Experience managing large portfolios, achieving $100k+ ARR renewals, and executing growth plans. - Proficiency with CRM, salesforce automation, and customer analytics tools. - Strong executive communication & presentation skills. - Deep understanding of SaaS lifecycle, value‑based selling, objection handling, and risk mitigation. - Ability to analyze usage data, identify trends, and translate insights into actions. - Customer‑first mindset with problem‑solving bias. **Required Education & Certifications:** - Bachelor’s degree (preferred). - Relevant certifications in Customer Success or CRM are a bonus.