The Travel Corporation

About the Company

At The Travel Corporation, we're not just a company; we're a family of brands dedicated to shaping unforgettable travel experiences that leave a positive impact. With a legacy spanning 100 years, we lead the way in responsible travel, curating unique local experiences, and ensuring seamless, enjoyable journeys. As the driving force behind responsible tourism, our TreadRight Foundation funds sustainable projects globally. Guided by our sustainability strategy, 'How We Tread Right,' we infuse purpose into everything we do, from our offices to our tours. Join our exceptional team as we seek new talent to elevate the world of travel. Your passion for travel, commitment to our incredible community of people, and shared purpose in sustainability and volunteering can make a meaningful difference.

Listed Jobs

Company Name

The Travel Corporation

Job Title

Contact Centre Reporting & Integration Analyst

Job Description

**Job Title** Contact Centre Reporting & Integration Analyst **Role Summary** Enable seamless migration from on‑premise to cloud‑based contact centre platform by integrating, validating, and modeling clean data. Build automated Power BI dashboards and SQL datasets to support global KPI reporting and performance analytics, ensuring accurate, consistent insights for decision‑makers. **Expectations** - Deliver end‑to‑end data integration and reporting solutions in a 9‑month contract. - Collaborate with Commercial Reporting, IT, vendors, and business stakeholders. - Maintain governance of metrics, definitions, and calculations across regions. - Provide user support and training on new reporting tools. **Key Responsibilities** 1. **Data Integration & Management** – Integrate new cloud data, validate accuracy, maintain datasets, resolve issues with IT/vendors. 2. **Reporting & Automation** – Design and develop Power BI dashboards, automate refresh cycles, standardize KPI definitions. 3. **Analysis & Insight** – Write complex SQL queries to validate data and analyze contact centre performance; flag trends and improvement opportunities. 4. **Collaboration & Governance** – Work with stakeholders to define KPI ownership, ensure data quality governance, and support end‑user adoption. **Required Skills** - 3+ years in analytics, reporting, or data integration with contact centre focus. - Strong SQL proficiency, including query optimization. - Power BI expertise (data modelling, DAX, visualisation). - Experience with Genesys or similar cloud contact centre platforms. - Excellent analytical, communication, and cross‑functional collaboration skills. - High attention to detail and commitment to data accuracy. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Business Analytics, or related field. - Certifications in SQL, Power BI, or Genesys (preferred).

Toronto, Canada

Hybrid

25-11-2025

Company Name

The Travel Corporation

Job Title

Project Manager

Job Description

Job Title: Tech Project Manager Role Summary: Lead end‑to‑end delivery of high‑impact technology initiatives for Uniworld transformation. Manage interconnected projects across product, engineering, data, brand, and operations, ensuring alignment with strategic goals and measurable business value. Expectations: - Deliver complex technology programmes within scope, schedule, and budget. - Apply appropriate delivery methodologies (Agile, Waterfall, Hybrid). - Drive cross‑functional alignment and secure stakeholder buy‑in at senior levels. - Continuously improve PMO practices and delivery frameworks. Key Responsibilities: - Own portfolio of Uniworld projects: Rationalisation, Omnichannel Enablement, Longitude Replacement, and related content/CRM/analytics initiatives. - Manage scope, timelines, budgets, risks, and dependencies. - Provide governance, reporting, and RAID management. - Coordinate third‑party partners and hold vendors accountable. - Mobilise and lead cross‑functional delivery teams. - Ensure outcomes deliver measurable business value. - Contribute to PMO continuous improvement. Required Skills: - 5+ years delivering complex tech or digital projects in matrixed/transformation environments. - Strong command of Monday.com, Jira, Confluence, Excel, and project financial tracking. - Proven ability to influence senior stakeholders. - Structured, detail‑oriented, adaptable, and outcome‑driven. - Familiarity with Agile/Waterfall/Hybrid delivery methodologies. Required Education & Certifications: - Bachelor’s degree in a relevant field or equivalent experience.

London, United kingdom

Hybrid

Mid level

25-11-2025