Donaldson Group

About the Company

Established in 1860, Donaldson Group is one of UK’s largest, privately owned timber companies. Our family of 11 businesses and 6 brands work together to offer integrated market leading off-site timber systems, bespoke interiors and ancillary merchanting, all of them operating with shared values and a common vision, driven by the desire to always do good. We are focused on always providing a number one customer experience, embracing innovation, and doing things in a sustainable way, not just for our business but also for the communities we operate in. But most of all, our People are at the heart of everything we do, which is why we are committed to nurturing and empowering our 1,600+ colleagues across the UK.

Listed Jobs

Company Name

Donaldson Group

Job Title

Internal Sales Representative - MGM Timber Glasgow

Job Description

Job title: Internal Sales Representative Role Summary: Serve as the primary customer contact within the sales organization, driving sales growth by managing existing accounts, generating new leads, providing accurate quotations, and collaborating with external sales teams to meet and surpass sales targets. Expactations: Deliver quality service that maintains high customer satisfaction, achieve or exceed monthly sales quotas and KPIs, enter accurate and timely information into the CRM, and consistently pursue new business opportunities through outbound prospecting. Key Responsibilities: - Respond to incoming sales inquiries via phone, email, and online platforms. - Prospect and generate new sales opportunities through cold calling, networking, and research. - Build and sustain strong customer relationships, ensuring ongoing satisfaction and repeat business. - Prepare, submit, and follow up on sales quotations, proposals, and product information. - Coordinate with external sales staff to develop and implement joint sales strategies. - Update and maintain customer databases and sales records using CRM software. - Deliver after‑sales support, addressing issues or concerns promptly. - Report on sales performance and provide insights to management for continuous improvement. Required Skills: - Proven internal sales or customer service experience. - Excellent communication, interpersonal, and negotiation abilities. - Self‑motivated, goal‑oriented, capable of working independently. - Proficient with Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot). - Strong multitasking, time‑management, and organizational skills. - Ability to work effectively in a fast‑paced, dynamic environment. Required Education & Certifications: - Minimum of a high‑school diploma or equivalent; bachelor’s degree in business, marketing, or related field preferred. - No mandatory certifications required, though experience with CRM or sales training programs is advantageous.

Glasgow, United kingdom

On site

26-11-2025