Sytner Group

About the Company

We are the UK’s largest dealership group representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special. To find out more about working for Sytner Group visit: careers.sytner.co.uk

Listed Jobs

Company Name

Sytner Group

Job Title

Mercedes-Benz Service Consultant

Job Description

Job title Mercedes‑Benz Service Consultant Role Summary Provide high‑quality customer service and act as the communication bridge between customers and workshop staff. Inform customers on servicing options, advice on products and timely status updates while ensuring vehicles are serviced and returned on schedule. Expectations - Deliver a customer‑first experience in a fast‑paced environment - Build rapport, identify customer needs and recommend appropriate solutions - Manage multiple priorities, including weekend or extended shifts as required - Demonstrate strong organisational and administrative competence - Commit to continuous learning through in‑house and manufacturer training Key Responsibilities - Welcome and assess customer service requests, detailing required maintenance and repair - Advise on warranty, service plans, accessories and related products - Coordinate with workshop control to track vehicle status and guarantee timely completion - Provide regular status updates to customers and resolve any queries - Maintain accurate records in the CRM/ERP system (Kerridge experience advantageous) - Manage scheduling, pickups, and drop‑offs ensuring quality service delivery - Uphold brand standards and contribute to a positive service environment Required Skills - Minimum of 1‑2 years as a Service Advisor in the automotive sector - Excellent communication, negotiation and customer‑service skills - Strong organisational ability, attention to detail and multitasking under pressure - Proficiency with office software; familiarity with Kerridge or similar systems preferred - Team‑player with a proactive, problem‑solving mindset Required Education & Certifications - Minimum of Level 3 vocational qualification or equivalent (e.g., NVQ Level 3 in Customer Service) - Automotive service or dealership courses advantageous - Willingness to undertake Mercedes‑Benz manufacturer training (basic technician, E‑Learning modules, etc.)

London, United kingdom

On site

28-11-2025

Company Name

Sytner Group

Job Title

Mercedes-Benz Sales Manager

Job Description

**Job Title** Mercedes‑Benz Sales Manager **Role Summary** Lead and grow the Finance & Insurance department for a luxury automotive brand, managing all aspects of sales enquiries and developing the sales team to achieve high service standards and business targets. **Expectations** - High‑achieving sales executive, controller or business manager with strong financial and commercial acumen. - Proven experience in automotive sales – minimum requirement. - Outstanding work ethic; ability to lead, inspire, and raise team performance. - Strong organisational, communication, interpersonal and teamwork skills. **Key Responsibilities** 1. Direct and manage all Finance & Insurance activities, ensuring accurate, compliant, and customer‑focus processes. 2. Handle all customer enquiries, explain terms clearly, maintain integrity and fairness. 3. Develop and coach the sales team, setting objectives, monitoring performance and facilitating growth. 4. Drive finance and add‑on sales performance to meet or exceed targets. 5. Collaborate with cross‑functional departments to align sales strategy with business goals. 6. Ensure adherence to company policies, regulatory requirements and quality standards. 7. Analyse sales data to identify trends, forecast performance, and inform strategy adjustments. **Required Skills** - Automotive sales expertise. - Finance and insurance product knowledge. - Leadership & team development. - Excellent communication (verbal & written). - Strong analytical and problem‑solving abilities. - High integrity, customer‑centric attitude. - Effective organisational and time‑management skills. **Required Education & Certifications** - Bachelor’s degree or equivalent in Business, Finance, Marketing or related field preferred. - Relevant sales or finance certifications (e.g., Certified Automotive Professional, Financial Services Certification) are advantageous. ---

London, United kingdom

On site

01-12-2025