Glyphic

About the Company

Moving the world from Revenue Intelligence to Revenue Action Glyphic is the first semi-autonomous Revenue Orchestration Platform. It continuously learns, acts across the entire sales process, and bridges the execution gap - from CRM updates and follow-ups to outbound, deal risk alerts, and AI-driven coaching. The result: your GTM team operates at 20x leverage. AI handles the repetitive work and delivers revenue impact. Reps focus on strategy, relationships, and closing. Follow Glyphic for more updates.

Listed Jobs

Company Name

Glyphic

Job Title

Customer Success Manager

Job Description

Job title: Customer Success Manager Role Summary: Serve as the primary strategic partner for assigned customers, translating executive objectives into actionable success plans, driving adoption, and ensuring measurable business outcomes in a B2B SaaS environment. Expectations: - Deliver measurable ROI and business impact through strategic engagement. - Own renewal, expansion, and retention processes for mid‑market and enterprise accounts. - Act as the voice of the customer and influence product road‑mapping. - Operate in fast‑paced, ambiguous settings with ownership of end‑to‑end outcomes. Key Responsibilities: - Build deep relationships with revenue leaders, operations, and sales teams. - Translate executive goals into Glyphic workflows and success plans. - Develop and execute prescriptive onboarding, rollout, and change‑management plans to accelerate time‑to‑value. - Monitor account health using product usage and performance data; surface risks and run remediation plays. - Lead end‑to‑end renewal cycle, collaborating with Sales and Legal to maximize retention and capture expansion opportunities. - Own quarterly and annual metrics tied to retention and expansion; contribute to revenue targets. - Generate customer advocacy: identify reference customers, develop case studies, collect testimonials, and feed feedback into product strategy. - Influence Product and Engineering priorities with customer‑backed use cases and requests. Required Skills: - 2+ years in Customer Success, Account Management, or related operations (B2B SaaS or enterprise software preferred). - Proven ability to drive renewals and expansion in mid‑market or enterprise accounts. - Strong analytical skills; comfortable using product/usage analytics to craft ROI narratives. - Experience designing and executing onboarding, change‑management, and adoption plans. - Excellent written and verbal communication; able to present to executives and cross‑functional teams. - Highly organized, resourceful, and capable of managing multiple complex projects independently. - Proactive, bias for action; thrives in fast‑paced, ambiguous environments. - Collaborative mindset; comfortable giving and receiving feedback with Sales, Product, and Engineering. Required Education & Certifications: - No specific degree requirement; relevant bachelor’s degree or equivalent experience preferred.

London, United kingdom

On site

Junior

28-11-2025