Attensi

About the Company

We help people and organizations grow to become exceptional through Attensi Simulation game-based training and next generation AI powered solutions. Attensi is the global leader in 3D gamified simulation training and award winning AI powered solutions for organizations and corporations, creating a ‘learning by doing’ environment. By using a unique blend of game-based training and realism, combined with deep and varied interactivity that is powered by our proprietary platform, training is engaging and impactful. A growing number of companies are also using the Attensi training as part of their recruitment efforts. This enables them to provide applicants with a virtual taste of what real life in their company would be like, improving the recruitment process and significantly speeding up onboarding of new staff. Attensi have offices in Norway, UK, US, Germany and Sweden and our simulation training solutions are used by global brands in more than a hundred countries and in over 50 different languages.

Listed Jobs

Company Name

Attensi

Job Title

Customer Success Manager

Job Description

**Job title:** Customer Success Manager **Role Summary:** Accountable for managing success of 5‑10 large, multinational client accounts in the Hypergrowth segment. Drives customer adoption, retention, and expansion by acting as advisor, data analyst, and liaison between client and multidisciplinary internal teams. **Expectations:** - Sustain high customer satisfaction and achieve predefined Net Promoter Score or similar metrics. - Deliver measurable impact on clients’ business objectives, demonstrated through ROI, utilization, or ROI metrics. - Identify and execute upsell/cross‑sell opportunities aligned with client road‑maps. **Key Responsibilities:** - Serve as primary point of contact for assigned strategic accounts, establishing trust with Managers, Directors and C‑level stakeholders. - Understand client business, operational and technical challenges; map these to Attensi product capabilities. - Collaborate with Account Managers and Directors to co‑create proposals, solution road‑maps, and content plans. - Oversee implementation, launch and ongoing usage of Attensi solutions; coordinate launch communication plans. - Conduct data‑driven review meetings; translate performance metrics into actionable insights. - Create evaluation reports demonstrating ROI and impact aligned with client goals. - Translate client requirements into product feature requests and collaborate with Technical and Product teams. - Provide clear explanations of technology, integrations and frameworks to non‑technical stakeholders. - Drive retention, renewal, and expansion activities within the portfolio. **Required Skills:** - Strong relationship‑management and stakeholder engagement skills. - Analytical mindset: data interpretation, metrics tracking, insight generation. - Excellent communication (written & verbal) for technical and executive audiences. - Ability to synthesize complex problems and propose actionable strategies. - Proactive and resilient attitude; comfortable navigating ambiguity. - Experience in B2B SaaS or training/learning solutions highly desirable. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Information Technology, or comparable field. - Certifications in Customer Success (CSM, CCDP) or related disciplines a plus.

London, United kingdom

On site

28-11-2025