- Company Name
- IFM Investors
- Job Title
- Receptionist
- Job Description
-
**Job Title**
Receptionist
**Role Summary**
Deliver exceptional front‑of‑house service, acting as the company’s ambassador. Manage daily reception operations, coordinate visitor access and meeting room logistics, and provide general administrative support to staff and corporate services.
**Expectations**
- Consistently provide a warm, professional welcome to visitors, clients, and internal staff.
- Maintain a clean, organized reception area and ensure prompt room setup and turnover.
- Handle visitor catering, supplies, and payments accurately.
- Support internal teams with scheduling, IT requests, and event logistics.
- Uphold front‑office security, passes, and first aid/fire warden duties as needed.
**Key Responsibilities**
1. Front‑Office Operations
- Greet and register all visitors; issue passes.
- Manage main phone line and act as first point of contact.
- Maintain reception desk, meeting rooms, and signage.
- Oversee visitor refreshments and catering requests; handle associated payments.
- Monitor and replenish front‑office supplies.
2. Scheduling & Logistics
- Manage front‑desk diary, coordinating room bookings and client schedules.
- Handle DHL account, invoicing, and train EAs/TAs on ordering.
- Coordinate post, courier, and delivery services.
3. Admin & IT Support
- Handle simple IT requests; liaise with IT for complex issues.
- Prepare office‑management invoices for approval.
- Maintain visitor statistics, staff directories, and employee attendance reports.
4. Office & Event Support
- Set up multi‑floor kitchen and early‑morning coffee stations on the 8th floor.
- Purchase and invoice fruit, milk, and stationery supplies.
- Assist with taxi bookings, event set‑up, purchasing, and delivery.
- Support global corporate services with traveler passes and external meeting room requests.
5. Health & Safety
- Act as Fire Warden and First Aid responder when required.
**Required Skills**
- Excellent interpersonal and customer‑service communication.
- Strong multitasking, organizational and time‑management skills.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Basic IT competence and ability to troubleshoot simple issues.
- Attention to detail: accurate billing, inventory tracking, and data entry.
- Proactive, team‑oriented, and adaptable to changing priorities.
**Required Education & Certifications**
- High‑school diploma or equivalent.
- Preferable experience in hospitality, reception, or office administration.
- Certification in Receptionist, Administrative Assistance, or Customer Service (e.g., Certified Professional Receptionist).