CLINITEX Groupe

About the Company

Bienvenue chez Clinitex, une entreprise pleine d’énergie, qui propose, depuis plus de 45 ans, un service de nettoyage de locaux professionnels. Nourrie par la philosophie Montessori, qui valorise liberté, confiance et curiosité ; nous portons un regard différent sur les interactions et le monde qui nous entoure. Cette approche unique est le terreau de notre culture d’entreprise. Nous agissons pour rendre le monde plus beau. C'est ainsi que depuis 2021, l'entreprise est certifiée B Corp. “Un collaborateur heureux pour un client enchanté.” telle est la philosophie de l'entreprise Découvrez cette énergie positive en vidéo https://bit.ly/4hD8x8o Mais sinon, on peut aussi avoir un regard différent sur Clinitex avec une deuxième vidéo à regarder : Il parait que les bureaux joyeux ont un secret bien gardé. https://bit.ly/4qEpiUO #BCorp #Entrepriseengagée #RSE #Bienêtreautravail

Listed Jobs

Company Name

CLINITEX Groupe

Job Title

Responsable de l'expérience client H/F

Job Description

**Job Title:** Customer Experience Manager (F/M) **Role Summary:** Drive the end‑to‑end customer experience strategy for a B2B SaaS organization, turning client insights into actionable improvements. Lead cross‑functional teams, manage digital touchpoints, and elevate satisfaction to transform customers into brand ambassadors. **Expectations:** - Deliver measurable improvements in customer satisfaction, retention, and advocacy. - Champion a customer‑centric culture through coaching, training, and analytics. - Demonstrate a proactive, iterative approach to digital innovation and problem‑solving. **Key Responsibilities:** - Design, implement, and continuously refine a 2.0 customer experience strategy centered on CRM data analytics. - Integrate WhatsApp and other digital channels to enable instant, friendly communication. - Lead the creation and launch of an extranets or client‑app ecosystem to enhance service access and engagement. - Organise and manage telephone satisfaction surveys, capturing real‑time feedback to refine service offerings. - Motivate and develop agency teams in client‑relationship practices, including the mentorship of an intern. - Analyse key metrics (CSAT, NPS, churn, lifetime value) and translate insights into process and product enhancements. - Promote a culture of experimentation; support rapid failure and learning cycles. **Required Skills:** - Minimum 5 years of B2B customer‑experience or account‑management experience. - Strong proficiency in CRM platforms (e.g., Salesforce, HubSpot) and digital tooling (chat, automation, data dashboards). - Excellent analytical capabilities: data collection, interpretation, and KPI reporting. - Proven ability to organize, coach, and influence cross‑functional teams. - Fluent in French and English; excellent written and verbal communication. - Passion for digital transformation, agile experimentation, and user‑centric design. **Required Education & Certifications:** - Bachelor’s degree in Business, Marketing, Information Systems, or related field. - Certifications in CRM, Customer Experience (e.g., CX Hub, HubSpot, Salesforce Admin) preferred.

Villeneuve-d’ascq, France

On site

Mid level

28-11-2025