Sowatt Solutions

About the Company

Sowatt solutions accompagne la transition vers la mobilité électrique, proposant des solutions de recharge complètes : au domicile, en entreprise et sur la route ! Sowatt solutions est installateur de bornes et opérateur de mobilité. Sowatt solutions exploitent 100 bornes de recharge de 7 à 360 kW en région AURA. Demandez votre carte de recharge gratuite ici : https://sowattsolutions.evc-net.com/Register/NonCompany pour accéder à 450 000 points de charge à travers l'Europe. Lauréat de l'AAP de l'ADEME, Sowatt développe des stations financés par le Gouvernement dans le cadre du plan France 2030 opéré par l'ADEME.

Listed Jobs

Company Name

Sowatt Solutions

Job Title

Customer Success Manager H/F

Job Description

**Job Title** Customer Success Manager (M/F) **Role Summary** Drive high‑quality customer experience for Sowatt’s electric‑vehicle charging network. Act as the primary liaison for corporate accounts and end‑users, ensuring seamless onboarding, platform usage, operational reliability, and billing accuracy. Collaborate cross‑functionally to improve service quality, data integrity, and process efficiency. **Expectations** - Deliver proactive, personalized support with strong problem‑solving skills. - Maintain high customer satisfaction, aiming for retention and upsell opportunities. - Operate efficiently in a fast‑paced, tech‑centric environment, handling multiple accounts simultaneously. - Communicate clearly in French and English, both written and spoken. **Key Responsibilities** 1. **Account Onboarding & Support** – Guide enterprise customers through platform adoption; respond to access, badge, pricing, and billing queries. 2. **Operational Oversight** – Monitor charger performance post‑installation; coordinate maintenance when needed. 3. **Data & Billing Integrity** – Identify and correct platform data discrepancies; verify billing coherence; pursue overdue invoices via email and phone. 4. **CRM & Information Management** – Update customer records, Google My Business listings, and feedback responses (Google/Chargemap). 5. **Reporting & Continuous Improvement** – Produce weekly incident reports; analyze KPIs; design and implement action plans to enhance service quality. 6. **Process & Documentation** – Develop documentation and workflows to streamline platform usage and support processes. **Required Skills** - Proficient in Excel, CRM systems, and SaaS platforms. - Strong analytical, problem‑solving, and troubleshooting abilities. - Excellent written and verbal communication in French; proficient in English. - Self‑motivated, highly organized, and able to work autonomously. - Experience in a technical or digital support role is a plus. **Required Education & Certifications** - Bachelor’s degree (Bac +2/3) in Business Administration, Management, Technical Support, or related field. - Relevant certifications (e.g., CRM, Project Management) are desirable.

Chambéry, France

On site

21-11-2025