Groupama Paris Val de Loire

www.groupama.fr

2 Jobs

1,177 Employees

About the Company

Vous êtes attiré(e) par le monde de l’assurance ? Vous souhaitez rejoindre une entreprise différente ? Une entreprise qui place l’humain au cœur de ses actions ? Employeur de référence dans nos régions, nous recherchons une grande diversité de profils. Conseillers commerciaux, gestionnaires, spécialistes fonctions supports… autant de métiers qui favoriseront votre épanouissement et votre évolution personnelle. Pourquoi choisir Groupama Paris Val de Loire ? Pour nos valeurs fortes de solidarité, de responsabilité et de proximité qui privilégient les relations de confiance. Pour notre ancrage territorial avec 1 587 collaborateurs, 1 531 élus bénévoles et 152 agences. Nous sommes présents dans 14 départements représentant 8 régions : Loiret, Loir-et-Cher, Indre-et-Loire, Paris, Île-de-France, Yonne, Oise et Somme. Pour nos offres et services répondant parfaitement aux besoins de nos 342 836 sociétaires avec une gamme complète de solutions d’assurance et d’épargne, à la pointe des innovations et des nouveaux usages. Pour notre engagement dans la vie locale au profit de la croissance économique de nos territoires. En 2024, cet engagement s’est traduit par : La participation à l’essor de nos 2 264 fournisseurs et prestataires L’investissement de près de 2 millions d’euros dans des initiatives de mécénat, partenariat et sponsoring La concrétisation de plus de 49 partenariats économiques (syndicats professionnels, chambres consulaires, fédérations…) Le soutien de 128 clubs sportifs C’est en conjuguant vos talents et nos forces que nous arriverons à développer nos performances au service de nos clients. Retrouvez toutes nos opportunités sur : http://www.groupama-gan-recrute.com

Listed Jobs

Company Name: Groupama Paris Val de Loire
Job Title: Administrateur Plateforme GENESYS
Job Description: **Job Title** Genetics Platform Administrator (Genesys) **Role Summary** The Genesys Platform Administrator is responsible for the administration, deployment, and optimization of Geneys Engage solutions across voice, multimedia, and multichannel environments. The role focuses on continuous improvement of customer journeys, performance monitoring, and collaboration with business, project, and support teams. **Expectations** - Deliver high‑quality administrative support for Genesys Engage (including Engage, GAX, CME, Cloud, SIP Remote, Mediabarre, Bria, WFM). - Show proactive ownership of incident resolution via ServiceNow. - Contribute to the evolution of the Genesys solution architecture and operational implementation. **Key Responsibilities** - Administer and support Genesys Engage platforms. - Continuously enhance customer journeys: routing, AI‑IVR, web‑callback, banners, and statistical reporting. - Define and evolve Genesys solution strategy in partnership with operational teams. - Advise business units on requirement expression and solution fit. - Develop functional and technical documentation: user guides, training materials, and support documentation. - Manage post‑implementation support: handle incidents and requests through ServiceNow, coordinating with support and end‑users. **Required Skills** - Strong technical administration of Genesys Engage modules (voice, multimedia, IVR Designer, Pulse, InformArt). - Ability to collaborate across project, business, and support functions. - Excellent written communication and project‑management competencies. - Autonomy, rigor, and a customer‑service mindset. **Required Education & Certifications** - Minimum of a Bac+2/3 degree in IT, telecommunications, or equivalent. - Minimum of 2 years’ confirmed experience with Genesys Engage. ---

Company Name: Groupama Paris Val de Loire
Job Title: Attaché de clientèle H/F
Job Description: **Job Title** Client Relations Associate **Role Summary** The Client Relations Associate is a front‑line commercial professional responsible for acquiring, advising, and retaining individual policyholders across Groupama’s insurance portfolio, including auto, home, health, life, and credit insurance. The role requires a proactive sales approach, strong client‑facing skills, and the ability to manage the full quote‑to‑policy lifecycle independently. **Expectations** - Achieve and exceed assigned sales targets and conversion rates. - Demonstrate self‑motivation, resilience, and a continuous learning mindset. - Build and maintain a pipeline of new prospects through outbound and inbound activities. - Act as an internal brand ambassador, delivering consistent, high‑quality service. **Key Responsibilities** - Greet, counsel, and retain clients at the agency and via remote channels (video, phone, field visits). - Consult clients on suitable insurance products; prepare and present customized quotes. - Close and execute new contracts, ensuring full administrative compliance (devis, signatures, policy issuance). - Conduct regular follow‑ups; manage renewals, endorsements, and cancellations. - Prospect new customers through networking, referrals, and outbound campaigns. - Maintain accurate client records and activity logs in the CRM system. - Collaborate with colleagues to develop solutions and adapt product offerings. - Contribute to marketing and agency initiatives to increase brand presence. **Required Skills** - Strong verbal and written communication; French is required, English beneficial. - Proven sales aptitude and willingness to pursue new business. - Ability to explain complex insurance concepts in clear, concise terms. - Self‑directed, goal‑oriented, and capable of working independently. - Familiarity with CRM tools and basic office software (Excel, Outlook). - Adaptable, resilient, and comfortable handling multiple client requests simultaneously. **Required Education & Certifications** - Minimum of a 2‑year university qualification (Bac+2 or equivalent). - Prior experience in selling personal or financial products preferred but not mandatory. - Willingness to participate in an intensive 40‑day product and sales methodology training. ---

Château-renault, France

On site

25-01-2026