MR-INGENIERIE

About the Company

MR Ingénierie vous accompagne en mettant à votre disposition les compétences, les profils et les savoir-faire nécessaires à la réussite de vos projets d’ingénierie. Nos équipes d’ingénieurs et de techniciens interviennent auprès de différentes sociétés spécialisées dans les secteurs de l’automobile, du ferroviaire, de l’aéronautique, de la défense, du naval, de l’énergie et des services numériques.

Listed Jobs

Company Name

MR-INGENIERIE

Job Title

Ingénieur Support Technique (H/F)

Job Description

**Job title** Technical Support Engineer (Male/Female) **Role Summary** Provide end‑to‑end technical support and change‑management for the migration of an engineering project‑management and ticketing software. Become a subject‑matter expert on the new tool, facilitate adoption among engineering teams, deliver training, and ensure seamless operational rollout. **Expectations** - Master the new ticketing system and internal processes. - Create, maintain, and disseminate technical and pedagogical documentation. - Plan and coordinate user onboarding in alignment with the project roadmap. - Resolve user incidents, analyze root causes, and recommend corrective actions. - Track performance metrics, produce regular reports, and contribute to continual improvement. **Key Responsibilities** 1. Attain expertise on the new ticketing platform and participate in internal skill‑building workshops. 2. Develop and update user guides, tutorials, FAQs, checklists, and other support materials. 3. Assist in deploying the software across engineering teams, scheduling user cohorts, and coordinating meetings (in‑person or virtual). 4. Deliver bilingual (French/English) training sessions and support communications. 5. Respond to user requests via the support tool, diagnosing issues and proposing solutions. 6. Provide incident status updates, communicate known issues, and disseminate patches or updates. 7. Generate internal reports on ticket volume, recurring incidents, and key performance indicators. 8. Identify opportunities for software, process, and documentation enhancements and lead change‑management initiatives to increase tool adoption. **Required Skills** *Technical* - Experience in software deployment, technical support, or user assistance. - Proficiency with ticketing tools (JIRA preferred). - Understanding of engineering or design‑office environments. - Incident analysis and pragmatic problem‑solving. - Excellent written and spoken English; French proficiency required. *Human* - Strong interpersonal skills, empathy, and patience. - Effective public speaking and group facilitation. - Ability to simplify complex concepts and reassure users. - Service‑orientation, teamwork, and a passion for teaching. *Organizational* - Clear written and verbal communication. - Rigorous, self‑directed, and capable of managing multiple concurrent tasks. - Competence with collaborative tools and reporting systems. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (minimum). - No mandatory certifications, though familiarity with ticketing systems and change‑management principles is advantageous.

La rochelle, France

On site

24-11-2025