ContactCenterWorld

www.contactcenterworld.com

1 Job

27 Employees

About the Company

DISCOVER THE NEXT GENERATION OF CUSTOMER EXPERIENCE with ContactCenterWorld Today we have more than 230,000 members in over 200 countries. ContactCenterWorld was founded in 1999 and we organize the most prestigious awards and conferences in the industry every year. In addition, we offer you much more than other professional social networks for contact center professionals. You can follow the latest industry news, read the latest articles and interviews with leaders, follow bloggers, and see research and job opportunities. Join now - free membership is available at this link; https://www.contactcenterworld.com/join for all your Contact Center Best Practices, Certification, Events & Training, and more!

Listed Jobs

Company Name: ContactCenterWorld
Job Title: Call and Contact Center Jobs - Sr. Full Stack Software Engineer
Job Description: **Job title:** Senior Full‑Stack Software Engineer – Call & Contact Center **Role Summary:** Lead end‑to‑end development of high‑scale web and desktop‑native features for a customer communications platform. Own architectural decisions, ensure code quality, mentor junior engineers, and collaborate with product and cross‑functional teams to drive system stability and efficiency. **Expectations:** - 8+ years of professional software engineering experience, 2+ years in a senior or lead role. - Proven track record of shipping high‑quality, high‑performance features in production environments. **Key Responsibilities:** - Design, develop, test, and deploy scalable features across web and desktop applications. - Write modular, maintainable code following best practices; develop unit and integration tests. - Conduct thorough code reviews to maintain quality, scalability, and maintainability. - Participate in rotating production on‑call rotation to diagnose and resolve critical incidents. - Contribute to release pipelines and deployment processes. - Build reusable front‑end and back‑end components and drive common practices across products. - Mentor and coach junior engineers, fostering skill growth. - Partner with product managers and cross‑functional teams to advocate for technical initiatives that improve efficiency and maintainability. **Required Skills:** - Expertise in Python and modern web technologies (Vue or React, HTML, CSS, JavaScript/TypeScript). - Experience with APIs, GraphQL, and cloud platforms (GCP or equivalent). - Practical knowledge of serverless, microservices, and event‑driven architectures. - Proficiency with both SQL and NoSQL databases. - Strong debugging, troubleshooting, and problem‑solving abilities. - Familiarity with Agile development methodologies. - Excellent communication and collaboration skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent professional experience). - No mandatory certifications required.