- Company Name
- American Woodmark
- Job Title
- Salesforce/CRM Developer
- Job Description
-
**Job title:**
Salesforce/CRM Developer
**Role Summary**
Lead the design, development, and integration of Salesforce CRM solutions across the enterprise. Drive multiple technology initiatives, ensuring alignment with business strategy, optimal resource utilization, and high‑quality delivery. Act as a technical specialist and project leader for complex CRM projects in a manufacturing/consumer products environment.
**Expectations**
- Deliver projects on scope, schedule and budget while managing risk.
- Collaborate with business and IT stakeholders to translate business needs into technical solutions.
- Provide remote leadership, with occasional travel for stakeholder engagement.
- Advocate for enterprise information security and data integrity.
**Key Responsibilities**
- Analyze CRM business processes, gather requirements, and produce clear, detailed specifications.
- Architect, design, develop, implement, and maintain Salesforce applications (Sales Cloud, Service Cloud, Customer & Partner Communities).
- Integrate Salesforce with custom solutions, SaaS, and PaaS components.
- Mentor and coach junior developers on best practices, DevOps, and ITIL.
- Conduct workshops, interviews, surveys, and site visits to elicit requirements.
- Evaluate technical options, assess trade‑offs, and recommend optimal solutions that maximize ROI and user experience.
- Monitor service delivery, report on customer satisfaction metrics, and continually improve processes.
- Support enterprise information security program, ensuring data confidentiality, integrity, and availability.
**Required Skills**
- 7+ years in IT, including 5+ years developing complex technology solutions.
- 4+ years in manufacturing, consumer products, or distribution.
- 4+ years of systems development and project management experience.
- Extensive hands‑on Salesforce experience (Sales, Service, Community Cloud).
- Proven ability to integrate complex systems (custom, SaaS, PaaS).
- Strong project management, planning, negotiation, and stakeholder‑management skills.
- Excellent analytical, strategic planning, and execution capabilities.
- Leadership, communication, and coaching abilities.
- Knowledge of DevOps practices and ITIL framework.
- Ability to influence and negotiate across resources not directly controlled.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Systems, or related field (equivalent experience considered).
- Salesforce certifications (Administrator, Platform Developer, or Architect) preferred.
- DevOps or ITIL certifications are a plus.