Look Ahead Care and Support

About the Company

Look Ahead is a leading provider of specialist care, support and housing services across London and the South East. We deliver more than 110 services across mental health, homelessness, learning disabilities and young people. Our experienced and passionate teams of over 1000 staff are committed to delivering high quality services that support independence and help transform lives. With almost 50 years of social care experience under our belt, we are experts by experience. Today, we are proud to support over 7000 people with a wide range of needs. We are proud to be a values-led organisation - we believe our people can and do make all the difference. We want to build a Look Ahead team that's as diverse as the customers we support. If you join us, you'll be helping to make a positive difference to the lives of people who may need it most.

Listed Jobs

Company Name

Look Ahead Care and Support

Job Title

Business Systems Administrator

Job Description

Job title: Business Systems Administrator Role Summary: Provide administrative and operational support for the organization’s business applications and systems, ensuring high availability, security, and user productivity. Expectations: * Proactive, detail‑oriented, and resilient in managing system tasks and troubleshooting issues. * Strong stakeholder communication and collaborative approach within the IT team and business units. Key Responsibilities: * Administer and maintain business-critical applications (ERP, CRM, HRIS, etc.). * Create, modify, and retire user accounts, access permissions, and security groups. * Monitor system performance, generate usage and error reports, and schedule routine maintenance. * Coordinate backups, data integrity checks, and restoration procedures. * Troubleshoot and resolve hardware, software, and network issues within defined SLAs. * Document system configurations, procedures, and change logs in a centralized knowledge base. * Participate in project planning for system upgrades, patches, and new deployments. * Provide end‑user support and training on application functionalities and best practices. Required Skills: * System administration fundamentals (Windows/Linux). * Experience with business application platforms (e.g., ERP/CRM). * Strong troubleshooting and problem‑solving abilities. * Excellent written and verbal communication. * Familiarity with ITIL or similar service‑management frameworks. * Knowledge of security best practices and data protection regulations. Required Education & Certifications: * Bachelor’s degree in Information Technology, Computer Science, or related field. * Professional certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator Associate, ITIL Foundation) preferred.

London, United kingdom

On site

05-12-2025