TicketNetwork

About the Company

TicketNetwork is a leading provider of ticket technology solutions that power the global live events marketplace. Our suite of products includes point-of-sale solutions, open distribution networks, white-label sites, and integrated tools that connect rights-holders, venues, and fans. With over two decades of experience and billions in ticket sales processed, we help partners simplify event management, expand their audience reach, and maximize revenue through innovative, scalable, and data-driven technology. Our culture is at the heart of who we are. Headquartered on a vibrant campus in South Windsor, Connecticut, we believe in creating an environment where people can thrive personally and professionally. Team members enjoy complimentary breakfast and lunch daily in our on-site cafeteria, access to an employee gym, and the unique experience of working alongside a small farm that cares for rescued animals. We’re also committed to sustainability, with free employee electric car charging stations, added trees that offset our carbon footprint, and a rooftop of solar panels that generate a majority of our electricity. Our efforts reflect our focus on innovation, not just in technology, but in how we operate as a company.

Listed Jobs

Company Name

TicketNetwork

Job Title

Senior Director, IT Infrastructure & Cloud

Job Description

**Job title** Senior Director, IT Infrastructure & Cloud **Role Summary** Strategic leader responsible for designing, deploying, and managing enterprise IT infrastructure and hybrid cloud environments (Azure, AWS). Oversees Infrastructure, Network, Operations, and Database teams while partnering with DevOps, Security, and business stakeholders to ensure high availability, security, scalability, and cost‑effectiveness. **Expectations** - Lead large, cross‑functional IT teams, delivering operational excellence. - Drive modernization of data centers, virtualization, HCI, SDN, and cloud‑native architectures. - Ensure robust DR, HA, and continuity across all layers. - Manage budgets, forecasts, SLAs, and vendor relationships. - Champion continuous improvement, KPI tracking, and emerging technology evaluation. **Key Responsibilities** 1. Architect, deploy, and optimize on‑premise and cloud infrastructure, including servers, storage, networking, and backup. 2. Manage hybrid cloud strategy, integrating on‑premise systems with Azure & AWS for elasticity and cost control. 3. Modernize infrastructure through virtualization, HCI, SDN, and containerization (Docker, Kubernetes, EKS). 4. Oversee data center operations, hardware lifecycle, network security, and disaster recovery planning. 5. Collaborate with security to implement secure infrastructure practices; work with DevOps to support CI/CD pipelines. 6. Partner with executive leadership to identify technology initiatives that drive innovation and efficiency. 7. Manage vendor contracts, SLAs, budgets, and capacity planning. 8. Establish and monitor KPIs, performance metrics, and continuous improvement programs. **Required Skills** - Leadership: 5+ years managing large IT teams; excellent communication, project management, and stakeholder engagement. - Technical: Deep expertise in enterprise infrastructure, hybrid cloud (Azure, AWS), virtualization (VMware), networking (Cisco, Palo Alto, A10), storage (SAN/NAS), backup, and DR. - Cloud Services: Proficient with AWS services (EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch), Azure, and M365. - DevOps & Automation: CI/CD, configuration management (Ansible, Terraform), orchestration (Kubernetes, EKS), release tools (Octopus Deploy, Azure DevOps). - Observability: SolarWinds, DataDog, ELK. - Security & Compliance: PCI‑DSS, SOC2, ITIL principles. - Programming/Infrastructure as Code: PowerShell, Terraform, cloud‑formation. **Required Education & Certifications** - Bachelor’s or Master’s in Computer Science, Information Technology, or related field. - Minimum 12 years of IT experience, 5+ in a leadership role. - Certifications preferred: ITIL, PMP, VMware (VCP), AWS/Azure Architect, Cisco (CCNP/CCIE), DevOps (e.g., Docker, Kubernetes). ---

South windsor, United states

Hybrid

Senior

01-12-2025