Oncourse Home Solutions

About the Company

Oncourse Home Solutions a people-centric organization serving 1.8+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions, we partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset — their home. Our brands enjoy high customer satisfaction rates and are BBB-accredited with A and A+ ratings. We believe in giving our homeowners peace of mind with protection plans and on-demand services that simply work. Our 500 + employees align with the goal of being the most dedicated and customer-friendly organization in our industry. Our Oncourse Commitments Commitment to Customers • Deliver on every detail • Streamline for ease and clarity • Serve with care and respect Commitment to Employees • Attract, retain, and develop diverse talent at every level • Eliminate barriers and provide equal opportunity for all employees to grow and succeed • Address issues of systemic discrimination and bias through ongoing education, training, and awareness-building Commitment to Community • Invest time and capital in the communities where we work and live • Form long-term relationships with organizations and nonprofits that help underrepresented groups • Participate in community efforts to eliminate barriers to and hardships of homeownership Our Values - We are SUPER! • Successful: Records were meant to be broken • United: It’s all-in or nothing • Progressive: Change or be changed • Empathetic: Open minds and open hearts • Reliable: Show-up and follow-through We help our customers keep their lives, homes and budgets ONCOURSE.

Listed Jobs

Company Name

Oncourse Home Solutions

Job Title

Software Engineer - (Dispatch.me)

Job Description

**Job title:** Software Engineer – Dispatch Integration **Role Summary:** Design, build, and maintain seamless integration between Salesforce and Dispatch.me for field service management. Deliver real‑time data synchronization, workflow optimizations, monitoring, and reporting to support HVAC and plumbing technicians’ operations. **Expectations:** - In‑depth experience with Salesforce platform and Dispatch.me SaaS. - Deliver reliable integration solutions that reduce claim processing latency and errors. - Build monitoring, alerting, and dashboards that provide actionable visibility into claim flows. - Collaborate cross‑functionally with Ops, Product, and Support to translate business needs into technical solutions. - Proactively identify automation opportunities and recommend best practices for system observability. **Key Responsibilities:** - Develop and maintain Salesforce‑Dispatch.me connectors and data sync logic. - Ensure data consistency, workflow integrity, and claim handling accuracy across platforms. - Create and maintain custom Salesforce dashboards, reports, and KPI metrics for claims and invoices. - Implement monitoring tools, alert systems, and troubleshooting workflows for integration health. - Work with Ops and Dispatch.me support to triage, diagnose, and resolve integration issues in real‑time. - Identify and automate repetitive tasks, optimize processes, and propose performance improvements. - Participate in code reviews, unit testing, and continuous integration/continuous deployment (CI/CD). - Document integration architecture, configurations, and operational procedures. **Required Skills:** - Salesforce development (Apex, SOQL, Visualforce/Lightning components). - Experience integrating third‑party SaaS platforms (e.g., Dispatch.me). - Strong understanding of REST/SOAP APIs, middleware, and data mapping. - Proficiency in monitoring/alerting tools (e.g., Splunk, Datadog, or similar). - Ability to write clean, maintainable code and perform unit and integration testing. - Excellent problem‑solving and troubleshooting abilities. - Effective communication with technical and non‑technical stakeholders. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or related field. - Salesforce certifications (e.g., Salesforce Administrator, Platform Developer I/II) preferred. - Relevant Experience: 3+ years in software engineering with demonstrated Salesforce and SaaS integration expertise.

Naperville, United states

Hybrid

03-12-2025