Caesarstone Ltd. - Corporate

About the Company

Industry-leading surfaces, since 1987 - Turning a grain of sand into a timeless workspace. Caesarstone is a global leader of premium surfaces, a forerunner of porcelain surfaces and the pioneer of quartz countertops that have been at the forefront of this category since 1987. We design, manufacture, and market engineered stone surfaces that secure safety and guarantee the durability to bring everlasting beauty indoors and outdoors for residential and commercial applications.

Listed Jobs

Company Name

Caesarstone Ltd. - Corporate

Job Title

Director, Customer Experience

Job Description

**Job Title:** Director, Customer Experience **Role Summary:** Strategic leader responsible for designing, implementing, and measuring company‑wide customer experience (CX) initiatives. Drives cross‑functional alignment, sets measurable goals for satisfaction and loyalty, and guides CX teams to deliver best‑in‑class service that differentiates the brand and supports revenue growth. **Expactations:** * Deliver tangible improvements in customer satisfaction, loyalty metrics, and operational KPIs (e.g., on‑time fulfillment, OTIF). * Achieve regional revenue and team KPI targets. * Lead a high‑performing CX organization, coaching managers and fostering a data‑driven mindset. * Influence executive strategy and secure stakeholder alignment across Sales, Operations, Marketing, and Finance. **Key Responsibilities:** * Articulate and champion the vision for Retail Cx, Order Fulfillment, and Warranty. * Set company‑wide CX goals, metrics, and reporting frameworks. * Partner with senior leaders to develop and execute initiatives that enhance customer behavior and brand loyalty. * Conduct research, analyze customer data, and translate insights into actionable improvements. * Oversee escalated customer issues, ensuring timely resolution and learn‑back loops. * Coordinate cross‑functional teams (Marketing, Operations, Finance) to ensure seamless end‑to‑end experience. * Establish and track performance dashboards; report progress to the COO and executive team. * Manage CX budget and resource allocation within the approved operating plan. **Required Skills:** * Strategic thinking & business acumen * Operational effectiveness & process simplification * Strong data‑driven decision making * Customer empathy and focus on user experience * Leadership, coaching, and team development * Cross‑functional stakeholder influence & diplomacy * Project management and ability to manage multiple initiatives simultaneously * Excellent written, oral, and presentation communication **Required Education & Certifications:** * Bachelor’s degree in Business, Marketing, Human Resources, Communications, or a related field. * Minimum 7 years’ proven experience developing and executing customer experience strategies. ---

Charlotte, United states

Hybrid

02-12-2025