- Company Name
- Carilion Clinic
- Job Title
- ServiceNow Application Analyst III
- Job Description
-
**Job Title**
ServiceNow Application Analyst III
**Role Summary**
Lead the analysis, design, configuration, and implementation of ServiceNow applications with a focus on the Strategic Portfolio Management (SPM) suite. Partner with business stakeholders, technical teams, and vendors to deliver scalable solutions, optimize processes, and promote best practices across the enterprise.
**Expectations**
- Deliver end‑to‑end SPM solutions that align with business strategy.
- Own ServiceNow projects, ensuring on‑time, on‑budget delivery.
- Provide advanced support, including on‑call responsibilities.
- Mentor junior analysts and enforce platform standards.
**Key Responsibilities**
- Conduct advanced analysis of ServiceNow modules (SPM, ITSM, etc.) and design scalable solutions.
- Configure workflows, forms, tables, dashboards, and reports; resolve complex platform issues.
- Manage SPM implementation projects, coordinate testing, UAT, rollout, and documentation.
- Lead requirements‑gathering and design workshops with business partners.
- Identify automation and process‑improvement opportunities within SPM lifecycles.
- Participate in on‑call rotation; provide rapid issue resolution.
- Ensure compliance with change‑management procedures and post‑change validation.
- Produce and maintain solution designs, status reports, support materials, and training assets.
- Collaborate cross‑functionally, handling confidential information with discretion.
**Required Skills**
- Expertise in ServiceNow SPM, ITSM, and related modules.
- Strong configuration and development skills (workflow, form/table design, reporting, dashboards).
- Project management and delivery ownership.
- Advanced troubleshooting and on‑call support capability.
- Requirements gathering, detailed design, and business process optimization.
- Mentoring and technical leadership.
- Change‑management process adherence.
- Excellent oral, written, and presentation communication.
**Required Education & Certifications**
- High‑school diploma or equivalent.
- Associate or Bachelor’s degree in Computer Science, Information Systems, Healthcare, Business, or equivalent experience.
- Minimum five years of related professional experience.
- Valid Virginia driver’s license (or equivalent).
- Vendor or industry certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Application Developer) preferred.