EasyPost

www.easypost.com

1 Job

379 Employees

About the Company

EasyPost is a Shipping API that solves complex logistics problems for eCommerce businesses, enabling them to deliver an online shopping experience that delights customers. Some of the biggest names in retail rely on EasyPost to ship faster, smarter, and cheaper. We manage the headaches involved with dated carrier technology so our customers can focus on what grows their business. Integrate once with EasyPost and seamlessly add carriers, generate shipping labels, track packages in near real-time, and insure your shipments. EasyPost is growing fast! Check out our jobs page and join the excitement: https://www.easypost.com/jobs

Listed Jobs

Company Name: EasyPost
Job Title: Customer Success Intern
Job Description: Job title: Customer Success Intern Role Summary: Assist in building and scaling the Customer Success (CS) function for a high‑growth SaaS shipping platform. Manage a portfolio of long‑tail accounts, ensuring timely renewals, billing accuracy, and customer engagement while identifying upsell opportunities and documenting repeatable CS processes. Expectations: - Work 20 hrs/week, onsite collaboration with the CS and leadership teams. - Actively contribute to the design and refinement of CS workflows and playbooks. - Demonstrate professionalism in handling financial discussions and resolving objections. Key Responsibilities: 1. **Renewal Management** – Proactively reach out to customers before contract end, negotiate terms, and secure renewals. 2. **Account Health Monitoring** – Track billing status, follow up on overdue invoices, and resolve discrepancies to prevent service interruption. 3. **Growth Identification** – Analyze usage data to uncover white‑space, flag upsell/cross‑sell prospects aligned with customer goals. 4. **Issue De‑escalation** – Serve as the first‑line contact for customer concerns, apply empathy and problem‑solving to convert risks into success stories. 5. **Process Development** – Document processes, craft email templates, and create scalable CS playbooks. Required Skills: - Excellent written and verbal communication, able to simplify complex concepts. - Empathetic de‑escalation and conflict‑resolution capability. - Data‑oriented mindset: comfortable reviewing metrics, trends, and account activity. - Technical familiarity with CRM tools (Salesforce, HubSpot, etc.) and G‑Suite/Office. - Team collaboration and proactive ownership. Required Education & Certifications: - Current university student or recent graduate studying Business or a related field. - No specific certifications required.