Elvance

About the Company

Having a trusted PreSales platform at the heart of your sales cycle is key to increasing win rate, accelerating revenue and improving customer experience. Thanks to the world's first Salesforce Native AI Pre Sales Platform, Elvance, your Pre Sales cycle has never been so seamless and your team never so organised and efficient. Through unique insights and bespoke recommendations, make informed decisions, with confidence and without ever having to leave the Salesforce platform.

Listed Jobs

Company Name

Elvance

Job Title

Implementation & Success Manager (Salesforce Partner)

Job Description

Job title: Implementation & Success Manager (Salesforce Partner) Role Summary: Lead end‑to‑end customer implementation, onboarding, and ongoing success of a Salesforce‑native platform. Act as primary customer liaison, guide configuration, troubleshoot, and promote AI capabilities while feeding product insights into development. Drive upsell opportunities and support cross‑functional initiatives. Expectations: Execute rapid, customer‑centric implementations within a startup pace. Manage independent workload, adapt to varying hours, and maintain high customer satisfaction. Deliver AI‑enabled usage guidance and create repeatable support assets. Key Responsibilities: - Onboard, configure, test, and roll out the platform for new customers. - Provide day‑to‑day assistance: troubleshooting, configuration, best‑practice coaching. - Conduct meetings, demos, training sessions, and success reviews. - Educate customers on AI outputs and feature usage. - Identify upsell opportunities and earn commission on achieved sales. - Produce documentation, guides, videos, and repeatable processes using AI tools. - Collaborate with Marketing and other teams to advance operations. - Share customer insights with Product and Engineering to influence platform direction. Required Skills: - Strong Salesforce CRM understanding – confident configuration and administration. - Eager to deepen Salesforce expertise continuously. - Bonus: Experience in Salesforce development (JavaScript, HTML, Apex). - Excellent communication and relationship‑building. - Self‑driven, proactive task ownership, and ability to work autonomously. - Comfortable with flexible hours for customer needs. - Reliable home‑office setup (internet, workspace, laptop). - UK‑based (proximity to London or East of England welcomed). Required Education & Certifications: - Bachelor’s degree in a related field or equivalent professional experience. - Salesforce certifications (e.g., Administrator, Advanced Administrator) preferred but not mandatory.

Stowmarket, United kingdom

On site

12-12-2025