Principal IT

About the Company

Welcome to Principal IT - Your Premier Partner in IT Recruitment!

At Principal IT, we specialize in connecting top-tier IT talent with leading companies across diverse industries. With a deep understanding of the ever-evolving tech landscape, we pride ourselves on our ability to source, engage, and place exceptional candidates who drive innovation and success.

Our dedicated team is committed to providing personalized recruitment solutions tailored to the unique needs of each client. Whether you're seeking skilled professionals for permanent positions, contract roles, or project-based assignments, we leverage our extensive network and expertise to deliver timely, cost-effective, and high-quality staffing solutions.

We believe in fostering long-term partnerships built on trust, integrity, and transparency. Our approach is rooted in collaboration, communication, and a relentless pursuit of excellence. By staying ahead of industry trends and leveraging cutting-edge technology, we ensure that both our clients and candidates receive unparalleled service and support throughout the recruitment process.

Whether you're a seasoned IT professional seeking new opportunities or a company looking to build a world-class team, Principal IT is here to guide you every step of the way. Let's unlock your full potential and achieve greatness together!

Connect with us today to learn more about how Principal IT can empower your career or organisation.

Listed Jobs

Company Name

Principal IT

Job Title

Junior IT Support Engineer - Driffield

Job Description

Job Title: Junior IT Support Engineer **Role Summary** Provide first‑line IT support to a large customer base, resolving incidents, maintaining accurate records, and meeting SLAs. Support operations through proactive problem resolution, asset management, and contribution to strategic projects, following ITIL practices. **Expectations** - Customer‑first attitude with strong interpersonal and communication skills. - Proactive, self‑motivated learner capable of working independently and as part of a team. - Methodical problem‑solving approach, excellent time‑management, and organisational skills. - Flexibility to adapt to varying day‑shift patterns and support strategic initiatives. **Key Responsibilities** - Serve as the first point of contact for users via phone, chat, email, or in‑person. - Capture, record, and resolve technical issues, ensuring closure or appropriate escalation. - Maintain detailed incident logs, corrective actions, and solution documentation. - Own customer issues through to completion while adhering to agreed SLAs. - Manage and update the asset database to control costs and ensure availability. - Report trends and potential issues to the Service Desk Manager. - Support and contribute to strategic projects and ad‑hoc tasks as directed. **Required Skills** - Excellent communication and interpersonal skills (essential). - Strong troubleshooting and diagnostic abilities (essential). - Proficient with MS Windows client environments; basic knowledge of MS Exchange and AD (Users and Computers). - Experience with mobile device and application management across Microsoft, Apple, and Android platforms (desirable). - Familiarity with ITIL principles and ticketing (ITSM). - Ability to work independently, manage time effectively, and maintain accurate records. **Required Education & Certifications** - 1‑3 years of customer‑facing support experience, preferably technology‑related. - ITIL Foundation certification or equivalent (desirable). - No specific degree required, but a diploma or degree in IT/Computer Science is advantageous. - Valid UK driving licence and access to personal transport.

Yorkshire, United kingdom

On site

Junior

30-11-2025