- Company Name
- Cancer Research Institute (CRI)
- Job Title
- Salesforce Administrator
- Job Description
-
**Job title**
Salesforce Administrator
**Role Summary**
Manage daily administration and configuration of Salesforce Nonprofit Cloud (NPC). Build and maintain reports, dashboards, and AI-enabled insights to support fundraising, donor stewardship, and operational efficiency. Lead integrations with third‑party tools, ensure data integrity, and provide training and support to cross‑functional teams.
**Expactations**
- Serve as primary Salesforce administrator for a nonprofit organization.
- Demonstrate strong expertise in NPC features, data modeling, and automation.
- Leverage AI tools (Einstein, GPT) to uncover donor insights and streamline workflows.
- Foster user adoption through intuitive dashboards and comprehensive training.
- Maintain data quality, security, and compliance across all Salesforce environments.
**Key Responsibilities**
- Administer user setup, roles, permissions, and data security.
- Configure custom objects, fields, page layouts, record types, flows, and validation rules.
- Implement and optimize NPC fundraising and donor management features.
- Maintain sandbox and development environments; coordinate testing and deployment.
- Design and update reports, dashboards, and KPIs for fundraising, stewardship, and program delivery.
- Integrate Salesforce with external tools (e.g., GoFundMe Pro, Sage Intacct, marketing automation platforms).
- Conduct regular data audits, deduplication, and validation to preserve data integrity.
- Identify and automate recurring fundraising tasks using flows and AI.
- Document and standardize processes across fundraising, finance, and communications teams.
- Deliver training, documentation, and troubleshooting support to staff.
**Required Skills**
- 4+ years of Salesforce administration experience.
- Proficiency with Salesforce Nonprofit Cloud (NPC).
- Strong reporting, dashboard, and data visualization skills.
- Advanced knowledge of Salesforce Flows, automation, and security best practices.
- Experience with system integrations and third‑party tools.
- Analytical and problem‑solving abilities.
- Familiarity with Salesforce AI features (Einstein, GPT, or similar).
**Required Education & Certifications**
- Salesforce Administrator Certification (ADM‑201).
- Additional certifications preferred: Advanced Admin, Platform App Builder.
- Strong understanding of nonprofit fundraising processes (gift entry, acknowledgments, donor stewardship).