- Company Name
- Innoventrics
- Job Title
- ServiceNow Architect - MST /PST only
- Job Description
-
**Job Title**
ServiceNow Architect – MST / PST Only
**Role Summary**
Lead the design and implementation of end‑to‑end ServiceNow solutions (ITSM, ITOM, ITBM, ITAM, HRSD, CMDB) across multiple platforms. Develop architectural vision, roadmap, integrations, governance, and performance optimization to deliver business value and operational efficiency.
**Expectations**
- Must reside in the MST or PST time zone (remote‑first).
- 5+ years of hands‑on ServiceNow design/implementation experience, 3+ years in a lead/architect role.
- Strong ITIL and agile methodology knowledge.
**Key Responsibilities**
1. Define architectural vision, roadmap, and solution design, including ITSM, ITOM, ITBM, HRSD, ITAM, and custom modules.
2. Lead customization and configuration, ensuring scalability and best‑practice adherence.
3. Design and oversee integrations (REST, SOAP, OAuth2, JWT, MID Server) with LDAP, AD, SAP, AWS, Azure, Salesforce, and other enterprise systems.
4. Provide technical leadership and mentorship to development teams; enforce coding standards and quality gate criteria.
5. Identify and implement platform optimizations for performance, usability, and cost efficiency.
6. Establish governance, security, and compliance processes; manage access control, data integrity, and configuration management.
7. Act as a subject‑matter expert for client engagements, offering architectural guidance and process automation recommendations.
8. Produce architecture documentation (diagrams, workflows, implementation guides) and oversee system upgrades, patches, and enhancements.
**Required Skills**
- ServiceNow architecture, design, and configuration (ITSM, ITOM, ITBM, HRSD, CMDB).
- Expertise in Common Services Data Model (CSDM) and CMDB optimization.
- Integration design using REST, SOAP, OAuth2, JWT, MID Server, and experience with AWS, Azure, Salesforce, and other platforms.
- Proficiency in JavaScript, Glide API, Business Rules, Flow Designer, Virtual Agent, Predictive Intelligence.
- Strong knowledge of ServiceNow update sets, version control, CI/CD, deployment, and governance frameworks.
- ITIL framework implementation (Incident, Problem, Change, Configuration Management).
- Agile project management and experience leading large‑scale ServiceNow implementations.
- Excellent communication, stakeholder engagement, and cross‑functional team leadership.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Systems, or related field (preferred).
- ServiceNow Certified System Administrator (CSA) or equivalent.
- ServiceNow Certified Application Developer (CAD) preferred.
- ServiceNow Certified Technical Architect (CTA) highly desirable.
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