Queensmith

About the Company

At Queensmith, we believe jewellery should be as unique as the stories it represents. That’s why we’ve redefined bespoke jewellery, making it accessible, personal, and beautifully simple. Whether you’re planning the perfect proposal, tying the knot, or celebrating life’s most meaningful milestones, your jewellery should be about you—not us. As specialists in lab-grown diamond jewellery, we’re proud to champion sustainable and ethical practices. Through initiatives like our Grown by Queensmith Diamonds, we’re offering a responsible alternative to mined diamonds without compromising on quality or beauty. Our in-house workshops are home to a team of expert jewellers, gemmologists, and designers who craft every piece with precision and care. By inviting you behind the scenes, we give you a deeper connection to the jewellery-making process and empower you to be part of your creation’s journey. With multiple awards under our belt, including recognition for our outstanding bespoke service, we’re committed to delivering luxury experiences while maintaining accessibility for all.

Listed Jobs

Company Name

Queensmith

Job Title

Sales Consultant - Birmingham

Job Description

**Job Title** Sales Consultant – Birmingham **Role Summary** Provide a personalised, high‑end jewelry‑buying experience by blending product knowledge, emotional intelligence, and commercial acumen. Guide customers through selection, offer bespoke services, close sales, and nurture long‑term relationships to achieve individual and team targets while maintaining the brand’s premium service standards. **Expectations** - Meet or exceed quarterly sales targets. - Deliver exceptional customer service that reflects the brand’s luxury positioning. - Continuously update product knowledge and market trends to enhance the customer experience. **Key Responsibilities** - Warmly greet and assist customers, creating an engaging in‑store experience. - Advise on products, tailoring recommendations by style, occasion, and budget. - Promote and cross‑sell services such as resizing, bespoke design, and after‑care. - Maintain in‑depth knowledge of diamonds, metals, and craftsmanship processes. - Build and sustain long‑term client relationships through follow‑up and trust building. - Coordinate appointments, special orders, and service queries with team members. - Ensure consistency of service across the store and brand. - Stay informed about product updates, market trends, and customer insights. **Required Skills** - Customer‑centric mindset with strong emotional intelligence. - Excellent communication and interpersonal skills. - Confident sales and negotiation abilities, including upselling and cross‑selling. - Strong organizational skills for managing appointments, follow‑ups, and multiple client journeys. - Adaptability and resilience in a fast‑paced retail environment. - Rapid product learning aptitude, particularly concerning gems, metals, and craftsmanship. **Required Education & Certifications** - 1–2 years of customer‑facing sales experience in fine jewelry. - Solid knowledge of diamonds, jewelry craftsmanship, and related technical details. - No specific degree or certification required beyond relevant industry experience.

Birmingham, United kingdom

On site

Fresher

10-12-2025