Peritus Learning

About the Company

We're changing the face of online learning. Our high-quality, low-cost e-learning is affordable for all organisations and comes with unlimited users. Our Microlearning Library has 150 engaging, animated bite-sized courses on: - Compliance - Health and Safety - Soft Skills - Management and Leadership - Cyber Security and GDPR - IT skills - Sales training and more! All courses come in SCORM format for easy integration into your LMS and flexibility to use how you want without limits. Get a free trial at www.perituslearning.co.uk/microlearning-library Need more in-depth, interactive leadership training? No problem! We also have 'Learn to Lead', a collection of online leadership training modules which can also be used flexibility and with no limits on users. Based on our high-quality ILM content, it offers a great non-accredited alternative for a fraction of the cost. We work with a range of business across the UK including Gymshark, Checkatrade, Teamsport, Wickes, Many Pets Insurance, JoJo Maman Bebe, Brush Group, Hastings Borough Council, Sertec and many more!

Listed Jobs

Company Name

Peritus Learning

Job Title

Customer Success Specialist

Job Description

**Job title:** Customer Success Specialist **Role Summary:** Serve as the primary point of contact for clients using the company’s learning management system (LMS). Administer and support the platform, onboard customers, troubleshoot issues, and provide ongoing guidance to ensure a seamless learning experience. Own the end‑to‑end customer journey, delivering timely resolutions and proactive insights for platform improvement. **Expectations:** - Own all customer inquiries from receipt to resolution, escalating only when necessary. - Maintain high customer satisfaction, meet response and resolution targets. - Document and share recurring patterns to inform product and process enhancements. - Collaborate cross‑functionally while working independently in a fast‑paced environment. **Key Responsibilities:** 1. LMS administration: user provisioning, content upload, configuration, system maintenance. 2. Customer onboarding and training via Teams/Zoom, creating action plans and conducting review meetings. 3. Technical issue diagnosis and resolution (login, content errors, system behavior). 4. Manage expectations, prioritize tasks, and communicate realistic timelines to customers. 5. Identify repeat issues, analyze trends, and provide actionable insights to product and support teams. 6. Maintain accurate documentation of support tickets, solutions, and best‑practice guides. 7. Participate in continuous improvement initiatives and knowledge sharing sessions. **Required Skills:** - Proven experience administering or supporting an LMS or similar digital platform. - Strong B2B customer‑facing experience, preferably via Microsoft Teams/Zoom or telephone. - Excellent written and verbal communication; ability to simplify technical concepts. - Detail‑oriented process adherence and issue resolution. - Self‑directed ownership with a proactive, problem‑solving mindset. - Ability to remain calm and professional under pressure and handle difficult conversations. - Collaborative, adaptable, and open to continuous learning and feedback. **Required Education & Certifications:** - Bachelor’s degree or equivalent professional experience in a related field preferred but not mandatory. - (Optional) Relevant certifications in LMS administration or customer success.

Leicester, United kingdom

Hybrid

11-12-2025