Astutis

About the Company

We are Astutis. We are proud to be the leading provider of Occupational Health, Safety and Environmental Training and Consultancy to organisations across the globe. We offer accredited NEBOSH, IOSH and IEMA training, enabling HSE professionals and companies to better assess and manage risks, protect employees, and preserve the environment. With a reputation for delivering high-quality training since 2011, going the extra mile for our customers is how we have earned it, and living by our core values is how we keep it. We have a rich heritage of the very best learning outcomes by cutting through the jargon and offering practical and professional solutions that save lives. Our Accredited Training Programmes Our suite of Online, Virtual, Distance, OnlinePlus+ and Classroom courses are designed to allow learners to get accredited, upskill and learn from anywhere in the world and at any time. As a member of the HSE training industry at Astutis, we have built a reputation we are proud of. We are a NEBOSH Gold Learning Partner, an approved IOSH training provider and a recognised IEMA Accredited Training Centre. Our Global Reach Our Online, Virtual, Distance and OnlinePlus+ courses are available worldwide. We serve accredited HSE training to over 180 counties, including Australia, Canada, Saudi Arabia, United Arab Emirates and the USA. We work with companies of all sizes, from large multinationals to SMEs, to develop the best Health, Safety, and Environmental training solutions for their staff’s needs. We support companies achieve legal compliance and integrity with the latest Health, Safety and Environmental protocols. We provide dedicated account management for In-Company delivered training program requirements. Our flexible approach means that we can often deliver your training within days. Discover how Astutis could support you and your organisation drive change and make a difference today!

Listed Jobs

Company Name

Astutis

Job Title

Training Solutions Advisor

Job Description

Job title: Training Solutions Advisor Role Summary: Deliver first‑line sales and customer service for health, safety, and environmental training programmes. Manage enquiries across phone, email, live chat, and WhatsApp, convert leads into course bookings, and maintain accurate CRM data to meet sales targets and ensure customer satisfaction. Expectations: - Consistently achieve predefined sales targets. - Handle high enquiry volumes while maintaining accuracy across multiple communication channels. - Provide compassionate, professional resolution to customer complaints and escalation when necessary. - Demonstrate flexibility with working hours, including public holidays, to ensure full coverage. Key Responsibilities: 1. Manage and convert inbound enquiries (phone, email, web chat, WhatsApp) into course bookings. 2. Accurately enter new contacts and update existing records in the CRM. 3. Process course bookings, ensuring data integrity and profitability against company targets. 4. Advise clients on suitable training solutions based on their specific needs. 5. Follow up on all enquiries promptly, recording all correspondence. 6. Identify opportunities for new or existing courses and liaise with Account Managers/BDEs to promote training and consultancy offerings. 7. Coordinate local purchase orders with clients. 8. Maintain compliance with ISO 9001:2015 processes and standards. 9. Monitor market conditions, competitor activity, and product development to inform strategy. 10. Escalate customer complaints and address issues with relevant departments. Required Skills: - Excellent verbal and written communication. - Proven sales and customer service experience, preferably in training or HSE sectors. - Goal‑driven mindset with a track record of meeting or exceeding sales targets. - Proficiency in multiple IT systems (CRM, Office 365) and live chat/web chat platforms. - Strong organisational skills, attention to detail, and ability to manage multiple priorities. - Ability to work independently and collaboratively within a fast‑paced team. Required Education & Certifications: - Minimum of high‑school diploma or equivalent; Bachelor’s degree in Business, Education, or a related field preferred. - Training/HSE‑related certifications (e.g., NEBOSH, IOSH, or equivalent) are an advantage but not mandatory.

Nantgarw, United kingdom

On site

11-12-2025