IWFM | Institute of Workplace and Facilities Management

About the Company

The Institute of Workplace and Facilities Management (IWFM) is the body for workplace and facilities professionals. We exist because workplace and facilities management transforms organisations and enhances experience. We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together, we optimise the profession’s impact. Our vision: where every workplace delivers. The IWFM was established in 2018. It builds on the proud heritage of 25 years of the British Institute of Facilities Management.

Listed Jobs

Company Name

IWFM | Institute of Workplace and Facilities Management

Job Title

Centre Co-ordinator - Fully Remote

Job Description

Job title: Centre Co‑ordinator – Fully Remote Role Summary: Coordinate the full delivery cycle of IWFM Direct, ensuring learners receive a positive, compliant learning experience while maintaining award‑organisational standards. Manage documentation, tutor and assessor panels, assessment processes, and quality protocols. Experiences: • Deliver within agreed service levels and timelines. • Apply and update standard operating procedures and quality management plans. • Liaise with internal and external stakeholders (tutors, assessors, LMS provider, awarding bodies). Key Responsibilities: • Respond to learner queries promptly, maintaining high service quality. • Maintain and update IWFM Direct documentation, including centre handbook and SOPs. • Coordinate assessor and tutor panels to deliver timely assessments. • Review and refresh learning materials to keep content current. • Manage assessment systems, escalating issues to stakeholders and LMS provider. • Conduct moderation and standardisation meetings (2+ per year) with Centre and Quality Managers. • Administer appeals, complaints, and reasonable adjustments following SOPs. • Perform plagiarism and malpractice checks. • Provide accurate, timely data to awarding organisations. • Maintain the IWFM Academy Centre Quality Management Plan. • Monitor monthly learner progress, liaising with tutors to meet completion targets. • Extract and report qualification performance metrics. • Align member and learner journeys across internal departments. Required Skills: • Strong focus on quality, accuracy, and attention to detail. • Excellent communication, teamwork, and conflict‑resolution skills. • Ability to prioritize, multitask, and work independently under pressure. • Proficiency with Microsoft Office suite. • Knowledge of awarding organisation processes and digital learning environments. • Experience in assessment coordination, moderation, and quality assurance. Required Education & Certifications: • Bachelor’s degree or equivalent experience in education, training administration, or related field. • Professional certification in learning management, quality assurance, or educational assessment is desirable.

United kingdom

Remote

12-12-2025