- Company Name
- ALOIS UK
- Job Title
- Delivery Lead
- Job Description
-
**Job Title:** Delivery Lead
**Role Summary:** Lead cross-functional delivery of customer journey redesign, website overhaul on LocalGov Drupal, and AI service pilots, prioritizing accessibility, inclusion, and agile practices.
**Expectations:** Ensure program alignment with accessibility standards (WCAG), manage interdependent workstreams to reduce failure demand, complete website and AI milestones, and establish sustainable governance frameworks within 6 months.
**Key Responsibilities:**
- Orchestrate delivery across customer journeys, website redesign, and AI pilots, managing scope, RAID logs, sprints, and quality gates.
- Champion accessible, inclusive service design, integrating user research and content standards into digital solutions.
- Govern AI pilots with ethics, transparency, human oversight, and compliance (DPIA, EqIA), producing clarity on AI outcomes.
- Build stakeholder trust through collaboration with senior teams, frontline services, and suppliers, ensuring clear issue escalation.
- Define and report measurable success metrics (customer effort, accessibility, channel shift) to senior management.
**Required Skills:**
- Proven leadership in multi-stream public-sector programs, with expertise in service design, digital platforms (CMS/CRM), and supplier management.
- Mastery of agile methodologies (sprints, risk management), benefits realization, and simplifying complex challenges.
- Stakeholder engagement across services (Finance, Legal, Procurement) to secure buy-in and align priorities.
- Service design expertise in accessibility (WCAG), user research, and open standards.
- Confidence in managing AI pilots with ethics frameworks, data governance, and measurable impact.
**Required Education & Certifications:** Relevant education/training in service design, public-sector delivery, or digital transformation; certifications in agile (e.g., SAFe, Scrum) or WCAG compliance are advantageous.
West sussex, United kingdom
Hybrid
Senior
29-01-2026