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Support Revolution

Support Revolution

www.supportrevolution.com

3 Jobs

77 Employees

About the Company

Support Revolution provides 3rd party Oracle and SAP Software Support & Maintenance and help to save customers up to 90% on what they currently pay. With us, there are no forced upgrades and no desupport dates, meaning that you can stay on your current release for as many years as you wish. We provide our own patches and legislative updates, bug fixes and support for customisations meaning that whatever issue your business faces with Oracle or SAP software, we can help. For further details, see our website www.supportrevolution.com.

Listed Jobs

Company background Company brand
Company Name
Support Revolution
Job Title
Senior Product Manager
Job Description
**Job Title:** Senior Product Manager **Role Summary** Lead technical collateral development for in‑house storage system products, defining and implementing advanced data‑center and storage technologies. Serve as subject‑matter expert on storage benchmarks for network, database, and AI workloads, collaborating with sales, field engineers, and product managers to refine product requirements and drive development initiatives. **Expectations** - Deliver high‑quality technical documentation and test reports that communicate complex storage concepts clearly to engineering and non‑technical stakeholders. - Apply root cause analysis and emergency response skills to diagnose and resolve system failures, ensuring rapid remediation of catastrophic events. - Automate validation tests using scripting to increase testing efficiency and accuracy. - Liaise across engineering, component management, sales, and IT teams to coordinate cross‑functional projects and product launches. **Key Responsibilities** - Identify root causes of storage system failures; isolate affected components and implement effective corrective actions. - Provide prompt emergency response for critical system incidents, devising remedies for catastrophic events. - Create, publish, and maintain comprehensive test reports, clearly presenting findings and recommendations. - Script and automate validation tests (PowerShell, Linux Shell) to streamline testing workflows. - Gather, refine, and translate product requirements in partnership with Sales, Field Engineering, and Product Management teams. - Collaborate with cross‑functional teams (Engineering, Component Managers, Sales, IT) on assigned projects to ensure cohesive development and implementation. **Required Skills** - Deep knowledge of server architecture, OS concepts (Windows, Ubuntu, RHEL), and server hardware (BMC, OOB management). - Expertise in storage computing, protocols (NAS, SMB, SAN, S3), and devices (HDD, NVMe). - Proficiency with storage benchmark tools (FIO, IOMeter, VDbench). - Strong technical writing and communication abilities. - Experience with scripting languages (PowerShell, Linux Shell). - Ability to conduct root cause analysis and emergency response for system failures. **Required Education & Certifications** - Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent. - Minimum eight years of system engineering experience in server products. - Relevant certifications in server hardware, storage, or data‑center technologies (preferred but not mandatory).
San jose, United states
On site
Senior
30-12-2025
Company background Company brand
Company Name
Support Revolution
Job Title
Senior AI Product Manager - Key Components
Job Description
Job Title Senior AI Product Manager Role Summary Owns product vision, strategy, roadmap, and execution for AI‑driven software solutions that serve developers, data scientists, and enterprise users across web, mobile, API, and edge platforms. Drives cross‑platform integration on cloud (AWS, Azure, GCP), on‑prem, and edge deployments while ensuring AI capabilities are secure, compliant, and user‑centric. Expectations - Define, communicate, and pursue a clear AI product vision and strategy. - Translate market insights, competitive analysis, and emerging technologies into actionable roadmaps. - Deliver high‑quality AI products that meet performance, reliability, and ethical standards. - Foster collaboration across engineering, data science, UX, research, and marketing. - Own metrics, data‑driven decision making, and continuous improvement of product value and user satisfaction. Key Responsibilities - Lead product strategy and roadmap definition for AI products across all supported platforms. - Ensure seamless AI capability integration on AWS, Azure, GCP, on‑prem, and edge environments. - Partner with UX and engineering to design intuitive AI experiences and developer tools. - Collaborate with ML engineers and data scientists to productize models (LLMs, CV, NLP, predictive analytics). - Manage stakeholder relationships – internal teams, external partners, and customers – to align product goals. - Conduct market and competitive analysis; monitor AI trends and emerging tech. - Define success metrics, analyze product performance, and guide iterative enhancements. - Oversee responsible AI practices, ensuring data privacy, fairness, transparency, and compliance. Required Skills - 8+ years product management experience, 3+ years in AI/ML product domains. - Deep understanding of AI/ML concepts: LLMs, NLP, generative AI, MLOps, CV, predictive analytics. - Familiarity with Python, TensorFlow, PyTorch, or equivalent frameworks. - Experience with cloud services (AWS, Azure, GCP) and container orchestration (Docker, Kubernetes). - Proven ability to translate complex technical concepts into business value. - Strong analytical, strategic thinking, and data‑driven decision making. - Excellent communication, leadership, and stakeholder‑management skills. Required Education & Certifications - Bachelor’s or Master’s degree in Computer Science, Engineering, AI/ML, or related field. - MBA or comparable business qualification is a plus.
San jose, United states
On site
Senior
28-01-2026
Company background Company brand
Company Name
Support Revolution
Job Title
Infrastructure Services Manager
Job Description
Job Title: Infrastructure Services Manager Role Summary: Lead a global team of Oracle DBAs and security specialists to deliver high‑quality, compliant infrastructure services across diverse clients. Manage design, deployment, maintenance, and security of Oracle environments on Linux, Solaris, AWS, and Azure while driving operational excellence and supporting sales initiatives. Expactations: - Deliver 100% on‑time, within‑budget service to multi‑client environments. - Maintain continuous compliance with internal security and governance standards. - Act as senior escalation point for all technical and security issues. Key Responsibilities: - Coach, mentor, and develop a distributed team of DBAs and security experts. - Plan and allocate resources to meet fluctuating customer demand. - Design, implement, and manage Oracle environments (on‑prem, cloud, hybrid). - Oversee patching, vulnerability management, and security operations. - Lead technical customer meetings, reviews, and support sales presentations. - Foster collaboration with Delivery, Sales, Marketing, and Security teams. - Escalate and resolve complex operational, technical, and security challenges. Required Skills: - Proven experience managing multi‑client Oracle DBA services. - Deep expertise in Oracle Database technologies and administration. - Strong leadership and mentoring capabilities. - Excellent customer‑facing communication and presentation skills. - Knowledge of infrastructure, patching, vulnerability management, and security governance. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Relevant Oracle certifications (e.g., Oracle Certified Professional, Oracle DBA).
United kingdom
Remote
04-02-2026