EMW

www.emw.com

15 Jobs

210 Employees

About the Company

EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company.

Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-office networks; switching, transmission, multiplexing and data communications equipment; network management, operations support, and asset management systems; information assurance; web enabling; applications software; and beyond. While staying abreast of today’s technologies, we keep a watchful eye on technology trends, and are very serious about future-proofing our solutions.

We play in the global marketplace, and are proud to serve a wide spectrum of distinguished clients from defense and government agencies, as well as commercial enterprise. Our watchwords are competency, innovation, integrity, and—above all—respect and care for the customer.

Listed Jobs

Company Name: EMW
Job Title: C004582 Engineer (Digital Collaboration - Voice & VTC) (NS) - MON 19 Jan
Job Description: **Job Title** Engineer (Digital Collaboration – Voice & VTC) **Role Summary** Design, deploy, manage, and optimise NATO voice and video‑teleconferencing (VTC) infrastructure. Provide third‑level technical support, maintain documentation, and mentor team members. Participate in change management, innovation initiatives, and out‑of‑hours maintenance to ensure continuous, secure, and high‑quality collaboration services across the mission. **Expectations** - Maintain active NATO SECRET clearance and comply with security protocols. - Deliver reliable, secure voice/VTC services with minimal downtime. - Collaborate with project management, operations, and stakeholders to improve infrastructure. - Lead technical training and knowledge transfer within the team. - Contribute to long‑term solutions, documentation, and process improvement. **Key Responsibilities** - Perform service continuity improvement tasks on NATO voice & VTC systems. - Support innovation projects in voice and video‑conferencing technology. - Provide technical support to project management and enhance existing infrastructure. - Plan, test, and execute routine configuration and maintenance operations. - Respond to maintenance activities and deployments outside normal business hours. - Coordinate change requests (CRQs) and authorised service interruptions (ASIs). - Create and maintain technical documentation (configuration baselines, engineering reports, network diagrams, etc.). - Deliver training and mentorship on new technologies and features. - Investigate and propose long‑term solutions for equipment and configuration issues. - Deliver third‑level support for static and deployable voice and video conference infrastructures. - Deputise higher‑grade staff as required. - Perform other duties as assigned. **Required Skills** - 2+ years designing, implementing, and optimizing collaboration tools in a digital ecosystem. - Proven configuration and operation experience with voice/VTC core systems and end devices. - Deployment and configuration of security features: TLS, PKI, IPSec, etc. - Strong troubleshooting skills for QoS and complex IP network issues. - Excellent knowledge of SIP, H.323, and PSTN signalling protocols. - Working knowledge of virtualization and cloud technologies. - Experience with communication and collaboration software (video conferencing, messaging, document sharing). - Ability to provide end‑user support and training. - Knowledge of NATO responsibilities, Allied Command Operations, and Allied Command Transformation. - Strong written and verbal communication, negotiation, and influence skills. - Background in international environments combining military and civilian stakeholders. **Required Education & Certifications** - Bachelor’s degree (nationally recognised) in a related discipline **or** equivalent experience (≥ 6 years in relevant duties). - Minimum of 2 years post‑degree experience in collaboration tool deployment. - ITIL Foundation certification. - Preferred: Cisco Certified Network Professional – Collaboration (CCNP Collaboration). - Experience with major collaboration vendors (Cisco, Poly, Pexip) and monitoring platforms (e.g., CA Spectrum, nGenius One). - Scripting knowledge (Python, regular expressions) is advantageous. - Familiarity with cloud‑based collaboration solutions (Microsoft Teams, Cisco Webex).

Company Name: EMW
Job Title: C004581 Engineer (Digital Collaboration - Voice & VTC) (NS) - MON 19 Jan
Job Description: Job Title: Engineer – Digital Collaboration (Voice & VTC) Role Summary: Provide technical expertise to maintain, upgrade, and expand NATO’s voice and video‑teleconferencing (VTC) systems. Support innovation, configuration, troubleshooting, and documentation to ensure reliable communication services across the alliance. Expectations: - Hold an active NATO SECRET clearance. - Commit to full‑time on‑site service (100 %) during the contract period (24 Feb – 31 Dec 2026). - Deliver high‑quality technical support, documentation, and training for voice and VTC networks. Key Responsibilities: - Conduct service continuity improvement tasks on NATO voice and VTC infrastructure. - Plan, test, and execute routine configuration and maintenance operations; support out‑of‑business‑hours deployments. - Coordinate change requests (CRQs) and authorized service interruptions (ASIs). - Create and maintain technical documentation (config baselines, engineering reports, network diagrams). - Provide third‑level support to operations teams for static and deployable voice/videoconferencing infrastructures. - Mentor and coach junior team members on new technologies and features. - Investigate and propose long‑term solutions to equipment and configuration problems. - Deputize for higher‑grade staff when required; perform other duties as needed. Required Skills: - Active NATO SECRET clearance. - Minimum 2 years post‑degree experience in designing, implementing, managing, and optimizing collaboration tools within digital ecosystems; 6 + years experience acceptable in lieu of a degree. - Proven expertise in deploying and configuring voice and VTC core systems/end devices, including TLS, PKI, IPSec. - Strong troubleshooting skills with methodical resolution of QoS and IP‑network issues. - Proficiency in SIP, H.323, and PSTN signaling protocols. - Working knowledge of virtualization and cloud technologies. - Experience supporting end‑users and delivering training. - Familiarity with Cisco, Poly, Pexip collaboration solutions and cloud platforms (Teams, Webex). - Knowledge of monitoring tools (CA Spectrum, nGenius One, SNMPv3, Syslog). - Scripting ability (Python preferred) and use of regular expressions. - Excellent communication, negotiation, and teamwork across military and civilian stakeholders. Required Education & Certifications: - Bachelor’s degree (nationally recognised) in a related discipline with at least 2 years post‑degree experience, **or** a minimum of 6 years extensive, progressive expertise for candidates lacking a degree. - ITIL Foundation certification (mandatory). - Desirable: Cisco Certified Network Professional – Collaboration (CCNP Collaboration) or equivalent experience with major vendor solutions.

Company Name: EMW
Job Title: C004583 Digital Collaboration Principal Technician (Voice) (NS) - WED 21 Jan
Job Description: **Job Title** Digital Collaboration Principal Technician (Voice) **Role Summary** Provide 3rd‑level technical support and lifecycle management for NATO voice and digital collaboration services. Lead remote fault diagnosis, routine maintenance, configuration, and optimization of Cisco‑based voice infrastructure and related collaboration tools. Act as technical authority for on‑site and remote teams, produce documentation, and ensure adherence to security and operational standards. **Expectations** - Active NATO SECRET clearance. - Minimum 3 years (or 5 years with secondary education) of experience in implementing, managing, and optimizing collaboration/VoIP solutions. - Proven expertise with Cisco CallManager, Unified Border Elements, and voice management appliances (e.g., Cisco Prime). - Ability to lead technicians, coordinate test scenarios, and advise customers on best practices. - Strong analytical, troubleshooting, and documentation skills in a NATO/military environment. **Key Responsibilities** - Deliver 3rd‑level support for CIS voice services to internal NCI Agency customers. - Perform remote fault diagnosis on call managers, session border controllers, gateways, and related equipment. - Conduct routine remote maintenance of static voice infrastructure and management appliances. - Direct work of junior technicians and site technicians; act as deputy for higher‑grade staff when required. - Update system documentation and create/maintain standard operating procedures. - Coordinate configuration and evaluation of test scenarios in the NGCS reference facility. - Evaluate management tools, ensure consistent toolset usage across distributed users. - Investigate long‑term solutions to equipment/configuration issues; conduct on‑site surveys, validations, and acceptance testing as needed. **Required Skills** - Cisco CallManager/CallManager Express operation & configuration. - Cisco Unified Border Elements and Cisco CUBE deployment and testing. - Voice management appliance expertise (e.g., Cisco Prime). - Design, deployment, and configuration of VoIP solutions (SIP, TLS, MGCP, H.323, RTP, G.711/G.729). - Experience with collaboration platforms (Microsoft Teams/Skype for Business, Cisco Jabber, video conferencing). - Device management tools (HP Network Automation, SolarWinds, InterMapper). - Virtualization (ESXi, vSphere, vCenter). - TCP/IP, network performance, fault, security, and configuration management. - Scripting (preferably Python) and data analysis for service improvement. - Ability to produce technical documentation and SOPs. **Required Education & Certifications** - Higher vocational training in a relevant discipline **or** secondary qualification with ≥5 years related experience. - Active NATO SECRET security clearance. - ITIL Foundation certification (preferred). - Additional desirable knowledge: Cisco UCCX, TDM systems, relational databases, Active Directory/PKI integration, monitoring platforms (CA Spectrum, SNMP), and experience in multinational military/civilian environments.

Company Name: EMW
Job Title: C004608 Project Support (EBA, ServiceNow, etc.) (NS) - FRI 6 Feb
Job Description: Job Title: Project Support (EBA, ServiceNow) Role Summary: Provide administrative and technical support for procurement, financial, and resource management systems in a NATO environment. Expectations: Maintain active NATO SECRET clearance; execute tasks in accordance with NATO financial and operational protocols. Key Responsibilities: - Manage creation and lifecycle tracking of purchase/internal requests (EBA system). - Facilitate receipting processes and invoice payment confirmations. - Monitor project team hours via ServiceNow (SNOW). - Coordinate third-party contractor paperwork for NATO facilities (e.g., HP, Cisco). - Administer NATO CIS account creation and related administrative workflows. Required Skills: - Active NATO SECRET clearance. - Minimum 3 years’ hands-on experience with financial systems (EBA). - Minimum 2 years’ experience in resource management systems (ServiceNow). - Understanding of NATO organizational structure and financial processes. - Strong analytical, problem-solving, and communication capabilities. - Proficiency in governmental/military administrative tasks. - Knowledge of NATO CIS account protocols. Required Education & Certifications: - Bachelor’s degree in Finance, Business Administration, or equivalent. - Active NATO SECRET security clearance.

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