- Company Name
- NRB
- Job Title
- Consultant Expert M365
- Job Description
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**Job Title**
Consultant Expert Microsoft 365
**Role Summary**
Provide end‑to‑end Microsoft 365 tenant administration, strategy, and security across an organization of 200+ users. Lead tenant configuration, licensing, compliance, user training, and continuous improvement of the Microsoft roadmap. Serve as the primary liaison between the IT team, SOC, and end‑users to maintain a secure, compliant, and productive Microsoft 365 environment.
**Expectations**
- Deliver all mandated documentation (training videos, user guides, policy documents) by specified deadlines.
- Conduct periodic security reviews and align tenant settings with ISO/GMP and internal cyber‑governance standards.
- Own the implementation of Copilot, Intune device management, Azure Information Protection, and MDT optimization.
- Train the IT staff to autonomously conduct pedagogical sessions and empower end‑users.
- Maintain service health monitoring, incident response support, and usage reporting.
- Coordinate with procurement to optimize licensing costs and negotiate renewals.
**Key Responsibilities**
1. Administer and maintain Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, Intune).
2. Manage user accounts, groups, licenses, and access policies via Azure AD/Entra ID.
3. Configure and enforce security baselines, DLP, conditional access, MFA, and audit logging.
4. Deploy and maintain Intune policies for BYOD and corporate devices; integrate mobile devices (smartphones, tablets, rugged devices).
5. Implement Azure Information Protection classification and protection across the organization.
6. Optimize M365 service adoption, provide user guidance, and conduct training sessions.
7. Monitor service health, troubleshoot incidents, and produce usage reports.
8. Collaborate with the SOC team for incident response, threat detection, and security improvement of AD.
9. Work with procurement and management to manage licensing and cost optimization.
10. Stay current on Microsoft 365 roadmap; propose architecture and feature enhancements.
**Required Skills**
- 3+ years of Microsoft 365 administration in a mid‑size environment (200+ users).
- In‑depth knowledge of Exchange Online, SharePoint Online, Teams, OneDrive, Intune.
- Strong understanding of Azure AD/Entra ID, conditional access, MFA, DLP, audit logs.
- Experience with M365 security & compliance center, retention policies, and data protection.
- Familiarity with licensing, subscription management, and cost optimization.
- Scripting proficiency (PowerShell) for automation and reporting.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to train and mentor IT staff and end‑users.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Microsoft Certified: Modern Desktop Administrator Associate (MS‑100, MS‑101) or equivalent.
- Preferred additional certifications: Microsoft Certified: Security, Compliance, & Identity Fundamentals (SC-900), Certified Information Systems Security Professional (CISSP).