Hexanet

About the Company

HEXANET est un opérateur d'infrastructures et de services à la convergence de la téléphonie, des réseaux, des hébergements et de la gestion de données. HEXANET apporte à ses Clients et Partenaires des solutions sur-mesure pour leurs échanges d'informations en réponse à leurs besoins en terme de sécurité, fluidité et budget maîtrisé. HEXANET s'appuie sur ses équipes d'experts répartis en 5 groupes métiers : connexion, téléphonie, hébergement, développement web et services (MPLS, guichet unique, sécurité, infogérance, gouvernance IT, audit, formation, ...).

Listed Jobs

Company Name

Hexanet

Job Title

CUSTOMER SUCCESS MANAGER - H/F

Job Description

**Job Title** Customer Success Manager – Male/Female **Role Summary** Drive customer integration, adoption and satisfaction for a portfolio of SaaS and on‑premise software publishers. Act as the primary liaison for operational issues, working closely with Account Managers, technical support and project teams to secure renewal, upsell and cross‑sell opportunities. **Expactations** - Deliver 100 % customer satisfaction and loyalty metrics. - Achieve customer renewal targets and growth goals in collaboration with the sales team. - Maintain project deliverables on schedule and within budget. - Proactively resolve escalations and ensure timely communication of status to internal stakeholders. **Key Responsibilities** - Plan and execute onboarding for new client accounts, ensuring smooth transition to production. - Lead day‑to‑day account management: monitor usage, run satisfaction surveys, conduct interviews, and produce action plans. - Coordinate joint account reviews with Account Manager, identify upsell/cross‑sell opportunities from usage data. - Partner with technical support to triage and resolve incidents, escalating to engineering when necessary. - Collect and analyse customer feedback to recommend product and service improvements. - Develop and implement client retention strategies and process enhancements. - Maintain accurate records in CRM, track engagement metrics, and update dashboards. **Required Skills** - Proven experience as a Customer Success Manager in a consulting, SaaS, or software‑edition environment. - Project management skills: lead projects from kick‑off to delivery. - Strong technical aptitude – knowledge of infrastructure, networking, virtualization, cloud (Azure, AWS) and storage concepts. - Excellent communication, negotiation and customer‑orientation skills. - Familiarity with CRM/ERP tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). - Ability to work autonomously and collaboratively in a fast‑moving team. **Required Education & Certifications** - Bachelor’s degree (Bac +2 to Bac +4) in Business, Information Technology, or related field. - Industry certifications (e.g., ITIL, Microsoft Azure, AWS Solutions Architect) preferred but not mandatory.

Reims, France

On site

03-11-2025

Company Name

Hexanet

Job Title

Analyste soc confirmé / développeur python F/H

Job Description

Job Title: SOC Analyst – Python Developer Role Summary: Design, integrate, and maintain Security Operations Center (SOC) components, enabling effective ticketing, SIEM/SOAR, and cybersecurity tooling for clients. Perform daily SOC analyst duties while developing and automating tools in Python. Expectations: • Minimum 3 years of SOC analyst experience. • Proficient in Python to independently develop SOC tooling. • Skilled in integrating security solutions across Windows, Linux, Docker, and Kubernetes environments. • Strong scripting ability and experience with security tool APIs. • Capable of technical documentation and procedure writing. • Adequate English for reading technical documentation. • Collaborative, cross‑functional team player. Key Responsibilities: • Define functional and technical architecture for SOC solutions. • Design, prototype, deploy, and configure interface integrations (POC, automation). • Document solutions, deployment procedures, updates, and operational guidelines. • Create configuration rules and automation scripts. • Maintain components’ operational and security readiness. • Conduct testing, validation, and version roll‑outs. • Participate in continuous cyber‑security technology watch. Required Skills: • SOC operations and incident response. • Python programming (application development, automation). • Integration of security tools (SIEM, SOAR, ticketing). • Systems knowledge: Windows, Linux, containerization (Docker, Kubernetes). • Scripting (Bash, PowerShell, or equivalent). • Technical documentation and procedure drafting. • English reading comprehension. • Teamwork across functional groups. Required Education & Certifications: • Bachelor’s degree or higher in Computer Science, Information Security, or related field. • Relevant certifications (e.g., CompTIA Security+, CEH, CISSP, CISA, or Python‑specific credentials) preferred.

Reims, France

On site

Junior

01-12-2025

Company Name

Hexanet

Job Title

Administrateur de base de données F/H

Job Description

Job title: Database Administrator (M/F) Role Summary: Lead the administration, maintenance, and optimization of Oracle, SQL Server, PostgreSQL, and MariaDB environments for multiple clients. Conduct audits, implement monitoring solutions, and ensure high availability and operational excellence while proposing strategic improvements and technology roadmap. Expectations: - Deliver reliable database services across heterogeneous platforms. - Maintain expertise in database technologies and security best practices. - Communicate findings and recommendations to technical and non‑technical stakeholders. Key Responsibilities: - Administer and patch Oracle, SQL Server, PostgreSQL, and MariaDB environments. - Design and deploy database monitoring and alerting solutions. - Perform routine operation support, including backup, recovery, and performance tuning. - Conduct audit and diagnostics sessions, documenting results and scoping intervention. - Define and implement roadmap initiatives, leveraging technology watch and best practices. - Participate in on‑call rotations to provide after‑hours (HNO) support. - Automate and industrialize maintenance (MCO‑DATA) processes. - Support client‑specific project deployments and apply new work methodologies for efficient delivery. Required Skills: - Mastery of Oracle database administration; strong knowledge of SQL Server, PostgreSQL, and MariaDB. - Familiarity with audit concepts and audit tools. - Proficiency with project management tools (e.g., MS Project). - Solid understanding of operating systems, security standards, and general IT infrastructure. - Strong analytical, problem‑solving, and communication skills. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Professional certifications preferred: Oracle Certified Professional (OCP), Microsoft Certified Database Administrator, PostgreSQL or MariaDB certification, or equivalent.

Reims, France

On site

01-12-2025