Infosoft, Inc.

2 Jobs

215 Employees

About the Company

Infosoft is an HR services company focused on recruiting talent and building teams throughout the US market. We believe the future of recruiting is a combination of the scientific method leveraged through technology and personal relationships. Our innovative business model provides value for candidates and organizations. Infosoft values the talent we work with, and we are invested in creating meaningful relationships. We respect your time and experience and are interested in understanding your long term career aspirations. We accredit our success to yours. As an organizational strategic partner, we provide value by focusing on transformational labor trends, acting as a conduit for organizational strategic workforce planning efforts. Our globally distributed workforce enables us to maintain an effective cost per hire and our technology drives efficiency throughout the recruiting process.

Listed Jobs

Company Name: Infosoft, Inc.
Job Title: Project Support Coordinator
Job Description: Job title: Project Support Coordinator Role Summary: Support day‑to‑day operations for multiple cross‑functional teams, ensuring effective communication, accurate budget tracking, and timely project delivery in a fast‑paced environment. Expactations: - Manage competing priorities with strong organizational skills - Maintain clarity and consistency in all internal communications - Serve as reliable liaison among leadership, internal teams, and external partners - Proactively identify and resolve risks and non‑conformance issues - Execute with minimal supervision and demonstrate adaptability Key Responsibilities: - Coordinate workflows, schedules, and deliverables across multiple teams - Plan and execute brand initiatives, company events, trainings, and meetings - Track and reconcile budgets, expenses, and financial reports - Draft, edit, and distribute internal communications, announcements, and updates - Process invoices, manage vendor coordination, and maintain contractual compliance - Schedule meetings, prepare agendas, document minutes, and track follow‑up actions - Maintain documentation, reports, dashboards, and databases for operational transparency - Document and implement process improvement initiatives (procedures, guidelines, workflows) Required Skills: - Project management (planning, timeline monitoring, deadline adherence) - Excellent written and verbal communication - High attention to detail and meticulous data handling - Strong organizational and multitasking capabilities - Collaborative mindset and interpersonal relationship building - Problem‑solving mindset with proactive risk identification - Adaptability to pivot quickly in dynamic settings Required Education & Certifications: - Bachelor’s degree in a relevant field (e.g., Business, Project Management, Communications).

Culver city, United states

On site

21-01-2026

Company Name: Infosoft, Inc.
Job Title: Customer Success Specialist (SaaS & E-commerce)
Job Description: Job Title: Customer Success Specialist (SaaS & E-commerce) Role Summary: Act as the primary digital concierge for new and existing customers, driving successful adoption of a customer portal and e‑commerce parts‑ordering platform. Provide real‑time troubleshooting, live demos, onboarding support, and gather user feedback to improve the digital experience. Expectations: - Proactively engage customers to complete registration and onboarding. - Resolve technical issues, conduct demos, and maintain onboarding metrics. - Collaborate with product, engineering, and support teams to eliminate recurring problems. Key Responsibilities: - Reach out to customers with incomplete registrations via phone, email, and video calls. - Troubleshoot login, registration, browser, SSO, MFA, and permission issues. - Conduct 1:1 and small‑group live demos of the portal and e‑commerce platform. - Guide customers through account setup, configuration, and first part ordering. - Create and maintain lightweight self‑help resources (videos, FAQs, guides). - Document common obstacles, capture feedback, and report metrics (registration completion rate, time‑to‑first‑order, demo‑to‑activation rate, OSAT). - Serve as the customer voice during platform syncs and cross‑functional meetings. - Manage 20–30 customer interactions daily while ensuring quality and compliance. Required Skills: - 2+ years in customer success, technical support, onboarding, or sales engineering (SaaS/e‑commerce preferred). - Experience with APIs and identity/access management (roles, permissions, workflows). - Strong troubleshooting skills for web applications (cookies, cache, SSO, MFA). - Ability to review logs, reproduce issues, and document findings for technical and non‑technical audiences. - Excellent written and verbal communication; ability to explain technical concepts clearly. - Comfortable delivering live product demos and training over video conferencing tools. - Organizational skills, attention to detail, and stakeholder management. Required Education & Certifications: - Bachelor’s degree in Business, Information Technology, or related field, or equivalent professional experience.