TTEC Digital

About the Company

TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.

With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.

Listed Jobs

Company Name

TTEC Digital

Job Title

Vice President, Sales Executive – CCaaS (UK&I)

Job Description

**Job Title**: Vice President, Sales Executive – CCaaS (UK&I) **Role Summary**: Drive new business revenue for CCaaS and CX transformation solutions across enterprise and mid-market clients in the UK&I. Lead strategic sales initiatives to modernize customer engagement through cloud contact centre and AI-driven innovations. **Expectations**: Achieve multi-million-pound revenue targets by closing enterprise-tier CCaaS contracts, managing the full sales lifecycle, and delivering tailored solutions aligned with client goals. Demonstrate expertise in consultative selling, market trends, and executive-level stakeholder engagement. **Key Responsibilities**: - Generate revenue via sales of multi-vendor CCaaS/CX solutions. - Develop C-level relationships to position as a trusted CX strategy advisor. - Collaborate with internal teams (BD, Solutions Architecture, Delivery) to design client-specific solutions. - Partner with CCaaS vendors (NICE, Genesys, Microsoft, Five9, Google, Cisco) on joint GTM and co-sell strategies. - Lead prospecting, qualification, proposal development, negotiation, and contract closure. - Maintain CRM records and forecast accuracy. - Present RFP responses and proposals demonstrating ROI and innovation. **Required Skills**: - 7+ years in CCaaS/CX sales, proven success in cloud contact centre and AI solutions. - Track record closing multi-year, multi-million GBP deals for enterprise/mid-market clients. - In-depth knowledge of CCaaS platforms (NICE, Genesys, Microsoft, etc.) and omnichannel CX transformation. - Executive selling experience, with influence on strategic decision-making. - Leadership in cross-functional bid teams. - Consultative sales expertise, strong negotiation/presentation skills. - Ability to operate independently in a high-growth environment. **Required Education & Certifications**: None specified.

London, United kingdom

Remote

Senior

28-01-2026